Inbound Customer Service Representative (WFH)
Employer Industry: Home Medical Equipment Why Consider This Job Opportunity... Salary starting at $15.50 with a monthly bonus program opportunity for potential unlimited earnings Opportunity for remote work after successful completion of in-office training and meeting expectations Comprehensive benefits package including medical, dental, vision, life insurance, and disability Generous paid time off and paid holidays Employee recognition and discount programs Chance to work with a dedicated team assisting patients in managing their health and treatment What To Expect (Job Responsibilities) Serve as a patient advocate to resolve questions or concerns Input patient data into the e-Intake system and ensure thorough verification for products and services Manage high-volume inbound phone calls for initial intake and provide basic technical customer service assistance Educate patients and location employees on CPAP supplies and equipment maintenance Process related patient paperwork and ensure timely fulfillment of product orders What Is Required (Qualifications) High school diploma or GED equivalent One to three years of related work experience in a team-oriented environment Strong customer service background Basic computer and internet skills Valid driver's license in the state of residence with a clean driving record (when applicable) How To Stand Out (Preferred Qualifications) Experience in the medical field and administrative record management Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Familiarity with billing reimbursement and insurance policies Ability to effectively communicate in English, both orally and in writing Knowledge of medical terminology #HomeMedicalEquipment #CustomerService #HealthcareCareers #RemoteWork #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!