Member Support Representative – Remote

Company Benefits for Member Support Representative: - Long-term opportunity with a chance of being hired as a permanent employee... - 100% Remote - Incredible company culture with great opportunities - Paid training and ability to gain experience in a corporate environment. - Non-sales Member Support Representative Requirements: - You have a minimum of 3 years of experience in customer service - You are motivated to learn and are receptive to feedback - You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email - You can work in a fast-paced environment where multitasking and organization skills are required - You pay attention to detail and have strong problem solving and decision-making skills - You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement - You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility - You have strong interpersonal, and communication skills - You are sound, balanced, and have timely decision-making skills Member Support Representative Job Description: Our Client, a Financial Services Company, is looking for several individuals who are looking for an entry-level opportunity to gain experience in a corporate environment as a Customer Service Representative. This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program. As a Member Support Representative, you will be responsible for: - Receiving 40-50 inbound calls per day and function as the primary contact for our clients’ members and be responsible for answering customer inquiries and identifying solutions to any problems. - Explaining disability benefit coverage, benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end. - Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes. - Empathetically assist the member through the claims process. - Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail. #RTE4IND #REMOTE #LI-BA1 #LI-REMOTE Apply Job!