Call Center (VT)

Randstad is currently looking to fill Call center roles in an area near you! Please review the details below; • Location: Remote MUST live in VT!! • Pay: $17.00... • START DATE: 9/30/24 • Must have own equipment that meets company's requirements!! Operating System: Windows 10 or Mac OS 10.14 or higher RAM: 4 GB RAM required / 8 GB RAM preferred Storage: 64 GB required 256 preferred Must be able to connect to router with Ethernet cable for internet Internet Speeds: Download – 20 Mbps minimum – 50Mbps is recommended for shared internet family connectivity Upload – 5 Mbps minimum salary: $16.99 - $17 per hour shift: First work hours: 8 AM - 5 PM education: High School Responsibilities • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. • Track and document all inquiries using the applicable systems. • Complete associated tasks according to the established guidelines. • Meet Quality Assurance (QA) and other key performance metrics. • Facilitate the fulfillment of caller requests for materials via mail, email, or download. • Transfer/refer consumers to appropriate entities according to the established guidelines. • Escalate calls or issues to the appropriate designated staff for resolution as needed. • Facilitate translation services for non-English speaking callers according to procedures. • Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems. Skills • Call Center • Call Center Support • Active Listening • Basic Computer Skills • Typing Skills • Basic Software Skills Qualifications • Years of experience: 1 year • Experience level: Manager Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days Apply Job!