Customer Service Representative - Remote, OK

Employer Industry: Healthcare Services Why Consider This Job Opportunity... • Starting pay at $14.00/hr • Opportunity for career advancement and growth within the organization • Work remotely from home in Oklahoma • Comprehensive benefits package including medical, dental, vision insurance, and more • Structured protocol and scripts provided for consistent customer interactions • Chance to positively impact members' lives and health outcomes What To Expect (Job Responsibilities) • Receive and document customer concerns accurately and in a timely manner • Follow company procedures and input accurate trip data into systems • Refer unresolved customer grievances to the designated department • Multitask effectively to extract necessary information from multiple systems • Review and educate members on services and insurance coverage What Is Required (Qualifications) • High School Graduate or General Education Degree (GED) • 0-2 years of related experience • 6+ months contact center experience OR customer service experience • Strong organization, written, and verbal communication skills • Typing speed of 35wpm or more How To Stand Out (Preferred Qualifications) • Ability to talk and type simultaneously in a clear and concise manner • Proficiency in Microsoft Office Suite • Willingness to work overtime as required • Strong decision-making and problem-solving skills in a fast-paced environment At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!