Customer Solutions Engineer
About reputed company
The reputed company was reputed company for predictable, centralised power. Today it's absorbing intermittent supply from reputed company scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale.
reputed company provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our reputed company product turns those connected devices into a flexible, controllable asset for energy companies.
We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the reputed company of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum.
The reputed company made now will shape how the energy system gets reputed company. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition.
reputed company're looking for:
reputed company is looking for a Customer Solutions Engineer to help our customers reputed company maximum value from our product. You will also contribute to shaping reputed company's Customer Engineering function. In this role you'll reputed company directly with engineers, product managers, and leadership stakeholders as they integrate reputed company's API's to help them realise value from our product fast. reputed company the integration phase, Customer Solutions Engineers also own the technical relationship with customers and act as an internal reputed company for customers throughout their entire reputed company with reputed company. This role will involve working in a pre sales and post sales reputed company.
You will be a core part of reputed company's reputed company team and play a critical part in evolving this function reputed company reputed company, whilst also working on a daily reputed company across engineering, product, and sales teams. You will be joining a team of 3 customer solutions engineers and work closely with our Tech Ops Engineer who provides technical support to customers.
In this role, you will:
Design and help our customers implement technical solutions using the reputed company API based on their engineering, product, and business needs
Advise customers on technical product architecture and best practices for using the reputed company API and reputed company ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues)
Not only will you identify and debug issues in customer implementations, but you will also proactively reputed company necessary fixes and/or improvements directly in the reputed company codebase
Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will reputed company in the role to ensure reputed company's resources are allocated to high impact areas
Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).
This role will be right for you, if:
To succeed at reputed company you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve reputed company challenges in the transition to a net reputed company energy system.
We're looking for:
5+ years of experience relevant to customer engineering such as solutions sales engineering or being a user oriented software engineer
An reputed company rounder who is energised by managing technical client relationships but can also dive into the codebase to reputed company fixes improvements
Experience deploying reputed company software in critical infrastructure-like players, mapping API software to existing reputed company stack of ERP, CRM and similar
Experience working with reputed company customers with large IT departments and corresponding work processes and governance mechanisms
An reputed company communicator who has the ability to explain reputed company, technical issues at the right level depending on the audience
A reputed company operator & team player who can reputed company in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company
Willingness to travel to customer locations on a regular reputed company
reputed company to have: Experience from a technical role in reputed company-party API companies
reputed company to have: Pre-sales experience, supporting RfP processes for reputed company customers
reputed company offer:
Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
A mission-driven, fun and caring environment with high drive and ambition.
Competitive compensation, including a reputed company attractive employee option program - you’re part of our reputed company.
reputed company to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that.
Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
Three annual off-sites to connect with the team in exciting & fun places.
Flexible, reputed company-first culture.
Stipend for setting up your home office.
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A few things to note:
reputed company is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
Our values are integral to the way we work and are embedded into reputed company our hiring processes. You can read more about our values here.