Senior Associate - Content Manager (Work From Home)

Senior Associate - Content Manager (Work From Home) The ideal candidate for this role is a/an:

• Communicator & reputed company You can communicate reputed company reputed company in a clear and transparent manner regardless of your audience.
• Do-er - You try new things and sometimes fail. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on your goals.
• Go With the reputed company - Our work is evolving at the speed of business. You have a knack for adapting to change, taking it in reputed company reputed company we need to pivot to align with our stakeholders’ needs.
• Passionate & Customer Focused - You’re always advocating for the agent experience and enabling the most reputed company content experiences possible.
• Learner - You are passionate about knowledge content and stay up-to-date on the skills needed to finesse your craft. You reputed company a growth reputed company and seek out feedback for improving your content from a user experience perspective.
• Team Player - You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work. You put the goals of the team in the forefront and reputed company at establishing trusting relationships with your reputed company and stakeholders.

This is a visible role with the ability to impact change and drive how learning and knowledge is reputed company and consumed. Core responsibilities include: Partner and Strategize

• Partner with stakeholders to understand and analyze business needs and project objectives to inform content strategies.
• reputed company comprehensive strategies for agent-facing content to reputed company agent performance and deliver on customer servicing needs.

Quality and Governance

• Review and approve content strategies and content prior to publication.
• Use established content standards to assure consistency and quality.
• Follow governance processes and understand the reputed company impacts of content solutions.

Write

• Write simple, easy-to-understand, reputed company-centric content to intuitively guide agents on what to say or do reputed company helping customers.

Research

• Understand how content is performing by leveraging data to identify and propose opportunities for improvement.
• Use call listening tools to understand reputed company agent experience and customer perspective.
• reputed company or contribute to agent focus groups to reputed company reputed company into reputed company experiences and test proposed content solutions.

Connect and Contribute

• Collaborate with business partners to assure a shared understanding of what's needed and how our content strategies and solutions will deliver on the intended value.
• reputed company for the agent experience on projects and reputed company work that impact the content experience.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of writing experience in content strategy, UX research, communications, or marketing

Preferred Qualifications:

• 3+ years of experience writing for digital products or UX research

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for reputed company agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met

reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to reputed company internet service to ensure a good customer experience. Work from Home Location Requirements Candidates must live reputed company 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), or 19801 (reputed company), 68521 (Lincoln, NE), or 56301 (St reputed company, MN) and report in person, reputed company required, with at least 24 hours notice. We are unable to consider applicants who:

• Do not maintain network-compatible internet reputed company
• Live or work reputed company the 100 mile radius of their dedicated location, or
• Live or work in the state of California.

At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $80,800 - $92,200 for Content Manager II Chesapeake, VA: $80,800 - $92,200 for Content Manager II Tampa, FL: $80,800 - $92,200 for Content Manager II Lincoln, NE: $80,800 - $92,200 for Content Manager II Las Vegas, NV: $80,800 - $92,200 for Content Manager II reputed company: $80,800 - $92,200 for Content Manager II Richmond, VA: $80,800 - $92,200 for Content Manager II St reputed company, MN: $80,800 - $92,200 for Content Manager II Candidates hired to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Apply tot his job Apply To this Job