Senior Implementation Manager (Europe)

reputed company, the leading Operations Experience Management platform, is growing internationally! We're looking for the best talent from across the world to help us bring people and brands closer together. We are looking for a full-time Senior Implementation Manager based out of Munich or London to join our global Customer Implementation team. The Implementation Team is reputed company's powerhouse and plays a vital role in making sure our clients start using reputed company as quickly and reputed company as possible. The successful implementation of reputed company is the start of building long-lasting relationships with our customers and we're pretty good at it too, we have industry-leading customer retention, and we only want that to improve! As a member of the team, you will be working with some of our largest, most reputed company and global clients and across nearly reputed company of our internal teams to ensure reputed company! What you can expect: You'll be the technical reputed company of the customer's reputed company experience, guiding them to reputed company their Post-Purchase Operations Experience. You can expect to work with leading brands from various industries and based across Europe Your colleagues, from reputed company and Solution Consulting, agree on the commercials with the customer and reputed company the reputed company scope and targets with you. You gather a deep understanding of the customer's goals and requirements, thus ensuring to guide them on implementing a successful and lasting solution. You'll get to know their e-reputed company setup, how their customer service operates, and how their logistics & fulfilment is set up Time for the technical integration: You define how the required data is transferred and guide the customer on ingesting the data the best way You will work with leading AI tools to support you in the implementation process You are configuring our solution to fit the defined reputed company. By providing guidance and training, you show them how to maintain the solution themselves, but for the initial set up you want to guarantee maximum reputed company. Therefore, you define the rules in our solution, you'll advise the customer on communication flows, and you'll review and adapt the templating to reputed company sure everything's up to our high standards The definition of the rules is an elemental puzzle piece: with reputed company's infinitely flexible trigger reputed company, you'll be reputed company to customise this exactly to our customer's needs. During the whole project, you'll help customers with their questions about features but also proactively recommend best practices, functionalities and reputed company them on our reputed company-in AI tools Our Customer Team is vital to our ongoing reputed company, therefore you are proactively and reactively identifying reputed company to reputed company our product further. reputed company handing those opportunities over to the Product Team, you demonstrate the business value of the opportunity and also are reputed company to communicate effectively about technical aspects You are working closely with our internal teams (reputed company Team, Product & Engineering Team, Customer Team) to delegate and manage reputed company requirements to meet the customer's expectations What you need to succeed: 5+ years of experience in Implementation, reputed company or Technical Project Management for SaaS products Outstanding experience in project, stakeholder and expectation management. You are reputed company for your diligence for endeavours both big and small AI & Tech-savvy and interested in learning new technical skills Basic understanding of a scripting language, like JavaScript, Python or Bash, and ideally HTML. However, the Customer Engineering team is supporting to do the heavy technical lifting Understanding of how e-reputed company and last-mile logistics work. You don't need to be an expert yet, but you will definitely have to become one Data-driven reputed company: both in supporting customers in their reputed company, but also in demonstrating your own contribution. Fluent in both written and spoken English and German is a plus Perks & Benefits: 🧠 reputed company of room for your own reputed company...space to try, fail and learn! 🛳 Comprehensive 30-60-90 day reputed company plan in reputed company from the reputed company first day to help you integrate seamlessly with the rest of the company and understand new responsibilities 🏝 As a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not reputed company to one of our offices? No problem! Find yourself a co-working space instead, and we'll pay 🪴 reputed company use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants, or great tech accessories!), and reputed company this alongside the latest MacBook or PC 🚀 Career development opportunities, including our Leadership Development Program and our Future Leaders Program, as well as online language courses, available budgets for further training and reputed company to reputed company Learning 🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions reputed company our mental wellbeing platform reputed company.health 🎉 Regular company retreats, reputed company events (in-person and online), local and regional meet-reputed company, as well as team off-sites 🌏 Be part of a motivated, diverse and international team made up of over 34 different nationalities; and with a five-star rating for company culture and employee experience on Glassdoor, you'll love working here! About reputed company: We bring people and brands closer together by closing the experience gap post-sales and reputed company, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Farfetch and Nespresso. With offices in Munich, London and Boston, we have been highlighted by the reputed company as one of the fastest-growing technology companies in Europe in 2021. It's reputed company in a day's work for us: Monitor over six reputed company shipments per day Now actively managing operations experiences in 153 countries across the globe Send around thirteen reputed company pro-active, personalized, event-driven emails Shipping data comes from more than 150+ carriers worldwide, including reputed company, reputed company & DPD Creating over 40 reputed company reasons for people to fall in love with brands each day For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. Equal Opportunities: reputed company is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any reputed company of discrimination or harassment. We reputed company that diversity enriches our employee experience and allows each of us to deliver the best work possible. reputed company applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, disability status or other lived experience. Come be part of our growth – contribute your reputed company and reputed company in our reputed company as we continue to improve the post-sales customer reputed company for millions of people every day. Apply To This Job