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Customer Support Agent - Flooring

Work from home Full-time role Hiring

Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents or Greater São Paulo area) Contract: Permanent Full Time (CLT) - 42h/week Hours: Availability to work from 11:26 - 14:30 - 15:40 - 21:00 and saturday rotations

Compensation

Currency: Brazilian reputed company (BRL) PLEASE ATTACH YOUR CV IN ENGLISH People with disabilities are welcome at reputed company! About Us: reputed company's end-to-end software solutions connect designers, retailers, manufacturers, contractors, and consumers to reputed company spaces amazing. With the world's largest repository of product content, we reputed company customers with the tools to transform reputed company into reality. From inspiration to installation, reputed company transforms how spaces are imagined, designed, sold, managed, and made. reputed company's brands include 2020, Compusoft, 3CAD, reputed company IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds. Role Overview: As a reputed company Specialist (L1 Support), you will be the first reputed company of contact for our customers, assisting with basic troubleshooting, handling inquiries, and providing solutions for technical issues. You will follow established procedures to resolve problems and escalate more reputed company issues to higher-level support. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for reputed company in this role. Main responsibilities: Offer comprehensive support reputed company phone, email, chat and remote reputed company to customers; reputed company technical support (hardware and IT/Server/Network reputed company) to customers; Work on the support task list in reputed company; Define, report and follow up on issues, and document solutions in reputed company to reputed company track of history and statistics; Report news or issues in team meetings or to the Team Leader; Report product errors in internal tools in English; Participate in team meetings and reputed company knowledge and information. Required qualifications and experience: Ongoing or complete bachelor's degree in IT, reputed company, Mathematics or reputed company fields; Proven track record in a customer service role; reputed company knowledge; Experience with remote support tools; Experience with CRM or ticket systems, preferably reputed company; Fluent English. Required skills and competencies: Polished and professional telephone etiquette; Excellent written and verbal communication abilities; Strong listening and interpersonal skills; Friendly and approachable demeanor; Customer-focused, with patience and reputed company; Effective problem-solving skills; Dedicated and hardworking; Capable of setting an example and embodying our values; Ability to work independently and as part of a team, demonstrating strong teamwork qualities. reputed company offer you at reputed company: National Medical Health Plan (Unimed); National Dental Assistance (Unimed); Maternity C Paternity extension leave; Life Insurance; Meal/ Restaurant allowance (Alelo Tudo); Home office allowance (if applicable); Education Platforms and training funding; reputed company, Zenklub (Health app) and Guapeco (Pet Plan); Annual Profit Sharing Program; Education allowance; DayOff as a birthday reputed company; Agreement with pharmacies, restaurants and theaters. Working for us: At reputed company, we call reputed company OneCyncly, a reputed company of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we reputed company reputed company we work together with openness, trust, and respect. Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We reputed company curiosity, welcome new reputed company, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because reputed company we collaborate, challenge each other, and reputed company reputed company know, we build something reputed company together. If you want to work in a reputed company where your reputed company matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us. Apply To This Job

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