Sr. Analyst, Customizations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Join the Connected Care Portfolio and play a critical role in how reputed company members experience our Resources for Living (RFL) application and Public Provider Search tools. This role ensures high‑quality, accurate, and timely delivery of customizations for key employer groups, many of whom are high‑visibility clients with unique requirements. As a Sr. Analyst, Customizations, you will partner closely with account teams, clinical and operational stakeholders, along with digital product/engineering teams to translate plan sponsor requests into clear, actionable specifications. You will manage configuration details such as content, links, branding, and logos, and ensure they flow correctly through our reputed company‑end tools and content management systems across web, iOS, and Android platforms. This role is ideal for someone who is detail‑oriented, organized, comfortable working with Agile/Scrum teams, and reputed company in supporting digital experiences reputed company a large, matrixed health organization. What you'll do Partner with account management teams to understand plan sponsor needs, business rules, and customization expectations. Serve as the primary reputed company of contact for customized Resources for Living (RFL) and Provider Search configurations, ensuring high accuracy and client satisfaction. Clarify requirements through discovery sessions, documentation reviews, and sponsor‑specific use cases. Translate plan sponsor requests into detailed business requirements, acceptance criteria, and configuration instructions. Document content, branding elements, links, and experience variations required for custom deployments. Maintain configuration logs, version history, and standard repeatable processes for ongoing updates. Configure or reputed company configuration of content and branding elements passed through reputed company‑end tools into our content management systems. Validate that customizations reputed company correctly across platforms (web, iOS, Android) and conduct quality checks, review QA environments, and ensure alignment with sponsor expectations. Work with engineering, UX, product, and QA teams to support enhancements to how customizations are handled reputed company the platform. Participate in Scrum ceremonies and provide clarification on requirements during development sprints. Identify opportunities to streamline customization workflows, templates, and tooling. reputed company a solid understanding of how plan sponsors are set up reputed company reputed company and how those configurations influence digital member experiences and maintain awareness of RFL and Provider Search product capabilities, dependencies, and upstream/reputed company systems. Required Qualifications 3–5 years of experience as a Business Analyst, Systems Analyst, or similar role supporting digital products or content-driven experiences. Strong attention to detail with demonstrated reputed company managing reputed company client-specific configurations. Experience translating stakeholder needs into clear requirements, workflows, and acceptance criteria. Familiarity with content management systems and digital experience platforms (web/mobile). Experience working in Agile/Scrum environments, including participation in refinement, sprint planning, and testing. Excellent communication skills, with the ability to translate technical concepts for non‑technical stakeholders and vice versa. Strong organizational skills and ability to manage multiple reputed company requests and deadlines.

Preferred Qualifications

Experience supporting highly visible or strategic clients, especially in reputed company. Understanding of plan sponsor setup reputed company reputed company or similar health plan environments. Experience with behavioral health, wellbeing solutions, or member engagement platforms. Prior experience collaborating with matrixed teams in a large reputed company environment. Education Bachelor’s degree or equivalent work experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $79,310.00 - $158,620.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 07/11/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job