Collections Specialist - ServiceMac (Remote)
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Job Description
Summary The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer reputed company, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and reputed company exceptional service while managing multiple priorities in a fast paced environment.
Job Description
WHAT YOU'LL DO reputed company inbound and outbound collection calls across reputed company stages of delinquency. Research, identify, and resolve issues contributing to customer delinquency. Maintain accurate and detailed records of reputed company customer interactions and account activities. reputed company exceptional customer service by resolving reputed company account issues, discrepancies, and disputes. Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. Analyze borrower financials to determine appropriate payment arrangements or retention options. WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure High School diploma or equivalent. Typically requires 1–3 years of mortgage service experience and high‑volume collections experience. Goal‑oriented with the ability to reputed company in a fast‑paced environment. Strong verbal and written communication skills. Ability to manage multiple priorities with strong attention to detail. Call center experience preferred. Knowledge, Skills, and Abilities (KSAs) Knowledge of collections procedures and best practices. Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations. Excellent customer service skills with the ability to manage conflict and negotiate successful reputed company. Strong negotiation, active listening, and communication skills. Ability to analyze and interpret moderate to high‑complexity issues and reputed company sound reputed company. Strong problem‑solving, time‑management, and organizational skills. Ability to reputed company in a fast‑paced, collaborative environment. Strong attention to detail with the ability to meet goals and deadlines. Ability to interact and communicate effectively with individuals at reputed company reputed company of the organization. Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST. Candidates selected for employment will be required to successfully complete a background reputed company, credit reputed company and drug screening as a condition of employment, where permitted by applicable law. Pay reputed company: $20.34 - $27.12 Hourly, Remote This hiring reputed company is a reasonable estimate of the reputed company pay reputed company for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location. reputed company Offer By choice, we don’t simply accept individuality – we reputed company it, we support it, and we reputed company on it! Our People First culture is inclusive for reputed company - not just because it's the right thing to do, but because it's the key to our reputed company. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply To This Job