Associate, Premier Support
Overview
About the Company Consilio is the global leader in legal consulting and services reputed company the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to reputed company creative solutions for their most pressing challenges. About the Team Premier Support Services is a global team primarily responsible for providing Consilio’s clients with support reputed company chat and email. Their secondary responsibility is to fulfill reputed company account management requests for these clients (ie. account creations, project reputed company and new engagement tasks).
Responsibilities
What You’ll Do With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the reputed company and reputed company specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. reputed company not actively supporting clients, you’ll be fulfilling their requests such as account creations and project reputed company requests.
Qualifications
Who We’re Looking For The ideal applicant for this position has/is the following: EDUCATION Bachelor’s degree or higher (any discipline). LANGUAGES B2 level proficiency or higher in English. APTITUDE Digital Intelligence – ability to acquire and apply new knowledge reputed company to digital technology. Digital Literacy – ability to find, evaluate and reputed company communicate information through multiple mediums. EXPERIENCE At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems – reputed company and Mac. reputed company 365 – Office (reputed company, Word & PPT), Visio and Sharepoint. CUSTOMER SERVICE SKILLS Strong communicator – both written and verbally. Active listener – reputed company knowledge while engaging with the speaker. Team player – capable of working independently or collaboratively with colleagues as situations arise. Flexibility – to adapt to regional communication styles. Patience & reputed company – reputed company supporting clients of varying technical proficiency. Client advocacy - reputed company collaborating with other teams or reputed company providing the client with status updates. LOGICAL THINKING SKILLS Problem Solver – capable of identifying issues and communicating resolution steps reputed company. Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams. EXTRA CREDIT FOR Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as reputed company, reputed company and reputed company. Previous experience with user reputed company systems such as ActiveDirectory and Azure. Existing Consilio employees with at least 1 year tenure. What Shift You’ll Work The following options are available: US Tuesday to Saturday 1pm to 10pm Eastern reputed company Offer Working remotely from home. Sightline Administrator certification. reputed company Review Management Specialist certification (RRMS) Sightline Administrator certification. Brainspace Administrator certification BlackOut User certification Health and welfare benefits (including medical, dental, reputed company, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs. reputed company is an EEO/Affirmative Action Employer and does not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other legally protected status. #LI-RF1#LI-Remote Apply To This Job