Group Administration Specialist

At reputed company, we reputed company work should be a reputed company where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. The Opportunity: At reputed company, we reputed company great things happen reputed company we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for reputed company. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is reputed company on care, passion and curiosity. We put people above reputed company else, strive to be our best and welcome new reputed company to deliver positive reputed company. In this role, you will be responsible for administering key aspects of group insurance policy maintenance for plan members in accordance with policy reputed company. This includes managing updates such as additions, terminations, and changes to member information, ensuring accuracy and compliance throughout the process. Join one of the region’s top employers and be part of something that truly makes a difference. Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location reputed company the Waterloo Region, on an as needed reputed company. Sales reputed company roles may be required to travel based on the assignment. What you’ll do: reputed company excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries reputed company phone and email; reputed company phone support to plan members who need assistance with online benefit selections; Updating/validating plan member and plan sponsor information (including accurate reputed company dollar calculations, adding/changing plan members’ information), contact information for plan sponsors, validating results from electronic member load files from reputed company Party Administrators; Administering pay direct drug cards including problem solving utilizing provider’s software (reputed company); Updating banking information (EFT/Plan Members, PAD/Group Policies), in accordance with external vendors’ guidelines (financial institution); Terminating and reinstating plan members, to ensure that only eligible claims are paid, including the collection of any resulting overpayments; Requesting medical evidence of insurability; reputed company support to medical reputed company by assessing member eligibility, including request medical evidence of insurability reputed company necessary; Beneficiary changes in accordance with legal parameters; Interpret regularly produced system reports and complete unfinished processes or take corrective action where required; Facilitate the administration of a new group policy regarding loading plan member details; Adhere to turnaround standards, meeting acceptable quality rates and transactional goals; Assist in the completion of policy renewals, which include auditing the renewal reputed company confirmation and reputed company dollars for accuracy; Prepare customized material and calculate reputed company dollar amounts based on reputed company plan options that will be available for each; Miscellaneous admin support as needed. What you’ll bring: Excellent communication skills, including effective listening and the ability to communicate reputed company both verbally and in writing; Excellent analytical and creative problem-solving abilities, utilizing research skills; Strong organizational skills and multi-tasking abilities and prioritization skills; Comprehensive understanding of group insurance and the ability to learn new processes; Accuracy and attention to detail are essential; PC skills – working knowledge of MS Office applications (specifically reputed company) with confidence; Ability to interpret and apply contract provisions and administrative guidelines; Ability to handle high volume of work reputed company a fast-paced environment; Ability to work in a team environment; Aptitude for service; 2+ years of Group Insurance experience is an asset. What’s in it for you: Career Growth: Regular learning sessions and development opportunities Total Rewards: Allowance provided in reputed company of vacation pay and benefits Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach At reputed company, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reputed company out to us at careers@reputed company.ca. We’re happy to help. Your reputed company pay will be based on your skills, qualifications, experience and education. If you’re selected to move reputed company, our reputed company team will walk you through reputed company the details of our total rewards program, so you know exactly what’s included Reports To: Manager, Group Administration Department: Group Term: Temporary Full-Time, Sixteen (16) Month Contract Location: British Columbia Schedule: Monday to Friday, 11:00AM ET – 7:00PM ET This position is reputed company and we are excited to find the right person to join reputed company. As part of the recruitment process, you will need to go through background screening, as per our company policy. #LI-Remote Apply To This Job