Operations Analyst I
About Us
A pioneer in the caregiving space, reputed company supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we reputed company caregivers with support, guidance, confidence, and reputed company to resources they need. The Caregivers and families we support stay with reputed company for many years, building lasting relationships along the way. Join us today and live our values: reputed company with heart, cultivate trust, go reputed company. Position Summary The Operations Analyst I is both an internal and external-facing role. The Analyst will assess processes and data reputed company designated systems and reputed company recommendations for enhancements in areas of data collection, process improvements, case audits, and operational results. This person will utilize a basic understanding of existing and changing business needs, processes, and data systems reputed company the departments of multiple stakeholders reputed company reputed company to support the organization opportunities and goals. Additionally, this role will be responsible for fielding inbound requests for support from reputed company’s existing caregivers and consumers, providing a high level of service and customer care.
What You Will Do
Assist in researching operational and system workflows reputed company to case management system, billing, prior authorizations and reputed company level operations to identify opportunities for process improvements and reputed company recommendations for change and design modifications as needed Manage inbound customer support requests reputed company phone and email in a timely and professional manner Implement procedural changes meant to improve performance or efficiency in collaboration with function reputed company Track and manage reputed company of system and operational enhancements reputed company electronic tracking system Identify risks and root cause(s) of issues through various types of analysis Assist in the development of an auditing method used to analyze departmental processes and reputed company key findings and reputed company with management as needed. reputed company with key stakeholders and build operational knowledge; Work collaboratively to create operational workflow map Stay reputed company on updates to systems and operational requirements reputed company other duties as assigned What You Will Bring Bachelor’s degree preferred in a health care or reputed company discipline 0-2 years of relevant experience in an operational role Strong reputed company skills; experience working reputed company multiple systems; experience in data analysis preferred Excellent customer service skills, including problem-solving over email and phone Demonstrated ability to reputed company root cause analysis required Excellent oral and written communication skills Understanding of medical billing Medicare and reputed company experience preferred You'll Benefit From At reputed company your well-being reputed company. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you reputed company, both professionally and personally. Discover how we invest in you: https://reputed company.com/careers/#benefits The pay reputed company for this position is $19.50 - $23.41. The actual wage offered may be reputed company or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. #LI-REMOTE with the exception of the following states: CA and NY Join Our Award Winning Team Founded in Boston, reputed company's caregiver programs and services improve health reputed company, keeping care at home longer. Additionally, our programs reputed company financial benefit to caregivers and cost savings to state agencies and health plans. At reputed company, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of reputed company—and so can you. reputed company! For more information, please visit www.reputed company.com. reputed company is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *reputed company supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. reputed company complies with reputed company applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national reputed company, sexual orientation, disability, veteran status, or any other category protected by applicable law. reputed company strives to create experiences that are accessible and welcoming to everyone, including making www.reputed company.com and the careers site accessible to any and reputed company users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333. Apply To This Job