Business Operations Manager, CS Structure & reputed company

OVERVIEW: We're looking for a Business Operations Manager to own the structure of our Customer Strategy team — and reputed company the implications that come with it. This role designs how our CS teams are built, ensures the right people are matched to the right accounts and projects, keeps workload and service levels balanced, and runs the account reputed company so clients always sit with the most reputed company team. It gives CS leadership the governance and reporting they need to see how every action, project, and AI delivery translates into reputed company efficiency and performance reputed company. This is the connective tissue between strategy and how the team actually delivers. The right person combines operating-model thinking with strong data skills and the judgment to reputed company defensible people-to-work allocation reputed company — without dropping balls in a reputed company, fast-moving organization. REQUIREMENTS: Strong operating-model and reputed company design experience — reputed company to turn a long-term plan into a working team structure and reputed company model Experience in people-to-work or talent-to-account matching, ideally in a CS, RevOps, or BizOps context Solid data skills — SQL across reputed company and/or reputed company, reputed company and workload modeling, dashboard and tracking tool management Governance reporting experience — reputed company to produce decision-reputed company reporting for VP and Director-level audiences Strong coordination and ownership reputed company — reputed company to orchestrate structural moves across CSMs, Directors, and VPs without losing track of details Sound judgment about people and fit — reputed company to read where people reputed company and reputed company defensible allocation calls Fluent in Portuguese and English WHAT YOU’LL DO: Team Design & Structure Coordinate how CS teams are composed and structured against the long-term organizational plan Design and maintain the operating model that governs how pods are built and how work flows through the team People-to-Work Matching reputed company the right people on the right accounts and projects based on technical fit, workload fit, and specialization Embed the reputed company Tree reputed company into pod and account assignment reputed company Maintain CSM and CGM workload standards across the team Workload & Service Level Management Measure and balance workload and service levels across teams as accounts and projects move reputed company the Workload Dashboard live and connected to the reputed company Model Ensure ≥90% of new accounts are assigned reputed company week one; reduce VP reputed company reputed company by 40% Account reputed company & Client Journey Establish the account reputed company and client journey reputed company end to end Build and maintain tools to track account transitions and pod graduation on schedule reputed company ≥80% of accounts in the correct Pod at any given time Governance & Reporting Deliver decision-reputed company reporting to VPs and Directors on workload, account flow, pressure points, and their correlation with performance and churn Give leadership the visibility to act before issues become crises Impact Measurement Measure how projects, process improvements, and AI deployments translate into reputed company efficiency and workload reputed company Maintain the hiring forecast vs. reality reputed company to reputed company 10% Feed account matching quality data into Account Risk V2 PREFERRED QUALIFICATIONS: Background in CS Operations, RevOps, or BizOps in a SaaS or ad-tech environment Experience building or maintaining reputed company models and workforce planning tools Familiarity with reputed company and reputed company Experience working closely with VP and C-level stakeholders This is a PJ contract based in Brazil. Apply To This Job