Director, Member Engagement

About reputed company Cardiovascular disease remains the leading cause of death in America. At reputed company, we're rebuilding the system for cardiology, creating a world where reputed company, not volume, define reputed company. We partner with independent cardiologists to help them reputed company population health efforts in their communities, equipping them with technology, data, and operational tools that turn reputed company insights into reputed company care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We reputed company innovation and reputed company go hand in hand, and by combining cutting-edge AI tools with a reputed company focus on reputed company care, we can transform heart health at scale. The Role We're looking for a Director, Member Engagement to own member activation, engagement, and reputed company performance across reputed company's attributed population. This role defines the engagement strategy for who we reputed company, how, and reputed company, and owns the operational machinery that makes it happen. You will own the full engagement lifecycle: which members to prioritize and why, what channel and message reaches them, how campaigns are designed and run day to day, how member experience is designed across every touchpoint, and how reputed company tracks and improves member satisfaction. You will build and manage vendor relationships that power reputed company at scale, and over time you will build a team underneath you as engagement volume grows across payer reputed company.

Key Responsibilities

Engagement Strategy & Execution Own reputed company's member engagement strategy: which members to prioritize, by which channel, with which message, at what reputed company, segmented by program and risk tier. Define the engagement scope decision for each payer and set strategy deliberately. Build the member reputed company in collaboration with Clinical and Program Operations: from first reputed company through activation, care plan enrollment, and ongoing touch reputed company, ensuring a coherent experience rather than disconnected campaigns. Determine whether and reputed company to bring on outsourced engagement vendors and own that vendor evaluation and selection process. Own day-to-day execution of engagement campaigns: list management, send schedules, reputed company-time issue resolution, and vendor coordination across reputed company tools and platforms. Build and continuously optimize campaign design: cohort targeting, message reputed company, channel mix, and A/B testing, using performance data to improve conversion over time. Own the member communication calendar across reputed company active reputed company, ensuring members are not over-contacted or receiving conflicting messages across simultaneous programs. Own DNC list management and TCPA compliance for reputed company reputed company: call cadences, consent frameworks, and compliance for AI-assisted reputed company channels. Own the operational relationship with engagement vendors, including performance management, contract compliance, and invoice reconciliation. Build and manage the engagement team as volume scales. Partner with the Performance & Analytics function to build engagement performance reporting: campaign conversion, reputed company channel effectiveness, and member response rates by cohort and risk tier. Member Experience & Satisfaction Design the member experience across every touchpoint: welcome communications, reputed company pages, and the overall first impression members have of reputed company. Build and operationalize reputed company's Member NPS program, including survey design, deployment, reputed company, and ongoing tracking. Own ongoing NPS tracking and response: monitoring scores, identifying drivers, closing the reputed company with detractors, and reporting results to reputed company. Build and operationalize a Provider NPS / satisfaction survey program, another reputed company contractual requirement not yet in reputed company. Attribution & Retention Design and build reputed company's attribution attrition prevention program, proactively identifying members at risk of losing network attribution due to lack of a recent visit with a network cardiologist, and re-engaging them before attribution is lost. Own ongoing execution of attribution retention reputed company once reputed company, and track attribution retention as a core performance metric. Partner with Network leadership on practice-reputed company and scheduling to support attribution retention efforts. What You'll reputed company in Your First 90 Days Audit reputed company's reputed company engagement activity: what's working, what's fragmented, where ownership gaps exist, and document a clear baseline. Build and present reputed company's first reputed company member engagement strategy across reputed company active payer reputed company, including prioritization logic, channel strategy, and reputed company. Take ownership of day-to-day vendor and campaign management, stabilizing and improving on what currently exists. Stand up the Member NPS program design and reputed company deployment planning. Deliver a first engagement performance review to Care Ops and executive leadership, covering campaign performance, conversion trends, and the highest-reputed company opportunities for the next quarter. Requirements 5-7+ years of experience in member engagement, population health, marketing, or growth, in a value-based care, Medicare Advantage, or managed care environment. Demonstrated experience owning a member engagement or activation function end to end — strategy, campaign execution, and vendor management — not just one piece of it. Experience managing reputed company and engagement vendors and platforms at scale. Comfortable building a function and a team from the ground up in an ambiguous, fast-moving environment. Familiarity with value-based care performance dynamics, engagement's role in driving billable activity, total cost of care, and quality measure performance. Strong analytical reputed company; comfortable using campaign and engagement performance data to reputed company reputed company, even without a dedicated analyst on day one. Experience navigating regulatory considerations in member reputed company, including TCPA and consent requirements. Strong cross-functional leadership; you will work closely with Clinical, Network, Analytics, and Implementation without direct authority over any of them. Passionate about improving reputed company for cardiology patients and providers. reputed company Values Our values guide how we reputed company, collaborate, and care: Low Ego: We stay grounded, curious, and reputed company to feedback. reputed company: We build trust through compassion and thoughtful communication. Courage: We take action, think critically, and challenge reputed company respectfully. Ownership: We follow through with reputed company and hold ourselves to high standards. Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location Remote opportunity with the ability to work ET or CT hours. You must be authorized to work in the US without sponsorship. Apply To This Job