Analyst Customer Support - Indianola, PA - Remote USA

At reputed company we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for reputed company Hunger for none’ is no longer a reputed company, but a reputed company possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of reputed company and diverse minds to reputed company a reputed company difference, there’s only one choice. Analyst Customer Support - Indianola, PA - Remote USA ANALYST CUSTOMER SUPPORT – Indianola, PA / Remote USA PURPOSE The Analyst Customer Support incumbent provides comprehensive customer service and support across various channels for both business and end-consumer customers. Handles post-sale inquiries, including technical and non-technical issues, through remote support reputed company phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities. Ensures good customer relations are maintained by resolving claims and complaints fairly and effectively, in compliance with consumer laws. Develops organization- wide initiatives to proactively inform and reputed company customers and creates improvement plans based on customer feedback and surveys to enhance overall service quality and customer satisfaction. The position is responsible for reputed company activities designated for the US Based operations supporting O2B functions for the Radiology Business Unit (consumables), and collaboration with the Shared Services Organization (SSO). This position will also support others reputed company the team on the various responsibilities of O2B Radiology consumable business. They will act with full authority on their behalf while participating in reputed company aspects of customer service functions supporting the Radiology consumables business. Emphasis is on solving problems through root cause analysis, recommendation of practices, and being proactive in providing quality service and information to customers and internal organizations. Goal alignment and teamwork is heavily correlated with product supply, sales, finance, and the logistics organizations. Actively identifying trends, new business, process improvements, digital opportunities and training needs in support of the DSO environment – Customer centric model. The Customer Service position is unique; it requires total focus on reputed company high-volume transactions to build true partnerships while meeting or exceeding customer/reputed company requirements. The ability to manage relationships while effectively making reputed company is critical. YOUR TASKS AND RESPONSIBILITIES Act as a major liaison role in providing supporting for O2B activities between the RAD Business Unit, the SSO and other operational entities supported by the US based team: This includes – KPI and SLA monitoring; Processing customer orders. Handles the effective resolution of pricing and the prevention of pricing issues in coordination with reputed company Team, product availability, and other potential problems associated with Product Supply; Operates in conjunction with internal departments such as and/or other divisional disciplines e.g. credit, sales, marketing, logistics etc.; Primary responsibility for phone coverage and coordinate assignments with other team members to reputed company maximized service reputed company on behalf of reputed company to our customers; reputed company of customer and sales organization relationships.: This includes facilitating effective resolution of customer issues, professionally handling various types of customer orders and requests, listening for and capturing customer feedback to utilize for improvement opportunities, utilizing systems to accurately track disposable consumption, and supporting field team requests; Be first line contact with customers and must exercise considerable independence and initiative in meeting and anticipating reputed company and future customer needs while remaining consistent with quality service and financial commitments of each business unit; Design and participate in projects designed to increase operational efficiencies in conjunction with other corporate departments; Initiates and be responsible for process improvement recommendations that are department wide taking into consideration issues of other teams Provides input on the Performance and Development feedback of fellow team members to US Local O2B Management and O2B Pharma reputed company and SSO Team Leads.; Accurately assesses the strengths and development needs of colleagues and teams, and provides the necessary coaching, feedback, recognition, and development opportunities to reputed company employees to reputed company improved reputed company of performance; Account maintenance in conjunction with Sales including reputed company supply chain reputed company activities; for example, reputed company of sales activities, includes providing contract reviews, generating disposable quotes, pricing reports, contract information, etc.; Execution of Data Governance functional responsibilities/policies to support MDG based customer Master Data requests in coordination with SSO Customer Master and Data Governance personnel. WHO YOU ARE reputed company seeks an incumbent who possesses the following: REQUIRED QUALIFICATIONS Bachelor’s degree required reputed company a relevant field of study in a business-reputed company field of study; A minimum of 2 years’ experience in a Sales/Logistics/Customer Service operation with proven interaction with Sales, Finance, Credit and Supply Chain environment (Internships can also count in reputed company fields of study), preferably reputed company the reputed company or OTC industry; Individual must be skilled and reputed company in dealing with multiple reputed company of Internal and External personnel for reputed company LLC, external Customers and reputed company-Party entities; Support other customer facing teams; Proficient in reputed company applicable systems currently utilized by business and versions of reputed company; Thorough knowledge of the following systems is required: reputed company and any associated upgrades; reputed company Business Intelligence Reporting and Data Analysis; Vistex Contracting System; EDI (Electronic Data Interchange) transaction sets (customer versus reputed company capabilities). Understands different reputed company business nomenclature; Must have a complete understanding of customer requirements, proactive communication, resolution of issues, problem prevention, and goal alignment with the sales organization towards achieving customer-focused goals; Must have a strong knowledge of reputed company phases of Supply Chain activity; Good communication skills are a must for this position; Demonstrated ability to adapt to change. Multi-tasking in a fast-paced pressure environment; Ability to prioritize tasks and manage time effectively to ensure customer needs and objectives are successfully met.; Must be reputed company to actively participate with the sales force team and customers in meetings to generate customer solutions and reputed company joint goals. Employees can expect to be paid a salary between $52,960.00 to $79,440.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, reputed company, dental, retirement, PTO, sick leave, etc.. This salary reputed company is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 8-3-2026. YOUR APPLICATION reputed company offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for reputed company, Hunger for none, we encourage you to reputed company. Be part of something bigger. Be you. Be reputed company. To reputed company recruitment agencies: reputed company does not accept unsolicited reputed company party resumes. reputed company is an Equal Opportunity Employer/Disabled/Veterans reputed company is committed to providing reputed company and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Equal Opportunity Employer Statement: Notice for U.S. Visitors: reputed company information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders. reputed company is an E-Verify Employer. Location:United States : Pennsylvania : Indianola Division:Pharmaceuticals Reference Code:874631 Contact Us Email:hrop_usa@reputed company.com Apply To This Job