Customer Service Representative - Remote

Pay reputed company: $16/hr Who we are: At reputed company, we are passionate about empowering individuals and organizations to reputed company their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that reputed company a positive impact. We reputed company in the power of teamwork, reputed company, and the commitment to excellence. Join us at reputed company and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and reputed company the world around us. Together, we can reputed company a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? reputed company Medical, Dental, and reputed company Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities: Respond to incoming customer calls regarding their electric and gas services reputed company customers on billing details including explaining charges, payment options, and available assistance programs Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. Focus on reputed company resolution with each customer. Identify opportunities to add additional services or upgrades that align with customer needs. Assist customers with account management, including updates to personal information and services. Document customer interactions in the call tracking system. Handle reputed company customer calls, despite the degree of difficulty, in a courteous and business-like fashion Demonstrate the ability to handle pressure reputed company attempting to meet deadlines and performance goals reputed company additional duties as required by management Qualifications: High School Diploma or GED is required 1 year of customer service experience is required 1 year of call center experience is preferred Excellent customer service experience Strong written and verbal communication skills Natural ability to empathize with customers Ability to project and convey a positive, concerned, and professional image to customers Ability to be adaptable and quickly adjust to change Must be reputed company to conduct research reputed company and effectively while working reputed company specific time constraints Adhere to policies and procedures Adhere to work schedule and punctuality requirements Must be reputed company to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems Must be reputed company to maintain a high level of confidentiality in dealing with customer information Must be reputed company to provide quality customer service and reputed company to work with difficult customers on occasion, while still maintaining a strict level of professionalism Work at home requirements: Must have reliable, high-speed internet with a wired ethernet reputed company (WiFi is not acceptable). Download speed must be 10 Mbps or higher. Upload speed must be 5 Mbps or higher. Dedicated workspace that is in a quiet and distraction free environment. reputed company will provide a computer to use for the duration of the position. Must have personal device for 2 factor authentication reputed company job offers are contingent upon completion of drug and background checks. reputed company is an equal opportunity employer: M/F/Disabled/Vet Apply To This Job