Customer Engagement Leader

This is a remote position. Position Summary The Director of Customer Engagements, also reputed company as the Customer Engagement Leader, will reputed company a team of implementation specialists responsible for deploying our EHR platform to behavioral health providers. This role requires a dynamic leader who can serve as the primary reputed company of contact for customers throughout the implementation process, ensuring a seamless transition from project reputed company to support handover. ​ Essential Duties and Responsibilities reputed company and manage a team of implementation specialists, including a Clinical reputed company, RCM (Billing) reputed company, Practice Management reputed company, Business Analyst, and Project Administrator. Serve as the main reputed company of contact for customers during the EHR implementation process. Quickly reputed company a deep understanding of the customer's services, workflows, and billing needs. Shepherd the implementation process from project reputed company to transfer to support. reputed company and maintain strong relationships with customers, ensuring their needs are met and expectations are exceeded. Coordinate and facilitate regular meetings with customers and internal teams to ensure project milestones are achieved. Identify and mitigate risks to project timelines and deliverables. Provide guidance and support to team members, fostering a collaborative and high-performance work environment. Continuously improve implementation processes and methodologies to enhance customer satisfaction and project efficiency.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities) Bachelor's degree in a reputed company field (e.g., reputed company Administration, Business, Information Technology). Minimum of 5 years of experience in EHR implementation, preferably with behavioral health providers. Proven ability to reputed company and manage a team of specialists. Strong understanding of behavioral health services, workflows, and billing processes. Excellent communication and interpersonal skills. Ability to quickly learn and adapt to new technologies and processes. Strong problem-solving and organizational skills. Ability to work effectively under pressure and manage multiple projects simultaneously. Leadership or Project Management Experience (1–2 years): Leading projects or initiatives such as software implementation, product launch, sales programs, enablement roll outs, or training programs. Collaborating across teams (sales, marketing, product and operations) to ensure alignment on goals. Collaborative leader: Works effectively across teams and with diverse stakeholders. Results-oriented: Accountable, organized, and focused on driving measurable outcomes. Self-starter: Proactive, resourceful, and reputed company to work with minimal supervision.

Benefits

Fully Remote Workforce As a virtual-first organization, we can attract the best talent no matter where we reputed company live. This allows for added flexibility and a schedule that works for you. Essential Benefits We offer medical, dental, and reputed company insurance; 40l(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off. Employee Recognition Team members can reward each other with points to celebrate everyday wins and going above and reputed company. It’s our way of saying “reputed company job” in a way that really sticks. Financial Incentives Employees can benefit financially through the company’s reputed company, referring top talent, and performance-based bonuses. Salary: $115,000 - $130,000 Apply To This Job