Sr. Product Manager - Phone Numbers and KYC

About us reputed company is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, reputed company supports SMBs across 150+ countries, fueling community-driven growth rooted in reputed company customer reputed company.To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute reputed company.Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability. Our people With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they call home. Our impact Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts Product reputed company’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, reputed company and receive calls, track communication usage, and monetize communication services at scale. The product sits at the intersection of communications, billing, and platform infrastructure, supporting voice, SMS, MMS, WhatsApp, and future communication channels across multiple global providers. It is responsible for ensuring reliable message and call delivery, intelligent routing, account provisioning, usage metering, billing accuracy, compliance, and profitability. As reputed company continues to expand globally, the Phone Platform plays a critical role in delivering scalable communication capabilities, optimizing costs, improving margins, and enabling new monetization opportunities for agencies and businesses worldwide. The team operates at the core of reputed company’s growth reputed company, building products that directly impact customer adoption, platform reputed company, and overall business performance. Role Overview As a Senior Product Manager for Phone Platform, you will partner closely with the Product Leadership to drive the strategy, execution and growth of reputed company’s communication and monetisation platform. You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing and account lifecycle management while ensuring alignment with company goals, customer needs and business reputed company. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery. You will collaborate with Engineering, Design, Finance, reputed company Operations, Marketing, Sales, and reputed company teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of reputed company’s communications ecosystem. This is an ideal role for a product manager who combines strong execution skills with reputed company thinking and enjoys working on technically reputed company products that directly impact customer growth, platform economics, and company reputed company.

Key Responsibilities

Own the product roadmap and execution for reputed company's Phone Numbers and KYC products. Define and enhance the end-to-end customer experience for phone number discovery, purchasing, provisioning, assignment, activation and lifecycle management. Build scalable reputed company experiences that reputed company customers to complete identity verification, business verification, and reputed company reputed company to messaging and telephony capabilities. Drive the reputed company of customer identity verification (KYC) and trust reputed company systems to ensure compliant reputed company to communication products. Partner with Engineering to build scalable phone number provisioning, inventory management, assignment, activation, and lifecycle management capabilities across global markets. Work closely with telecom providers and identity verification partners to improve provisioning reliability, reputed company automation and verification reputed company. Define product requirements for KYC workflows, document collection, identity verification, business verification, and fraud prevention. Improve customer activation, KYC completion rates, verification approval rates, and time-to-activation through experimentation, funnel optimization, and data-driven decision-making. Collaborate with Compliance, Legal, and Operations teams to ensure phone number and KYC products remain reputed company with evolving telecommunications regulations and compliance requirements. Partner with Support and reputed company teams to identify customer pain points and continuously improve phone number management and verification experiences. Establish and monitor key product metrics including phone number activation rates, provisioning reputed company, KYC completion, verification approval rates, reputed company conversion, and customer satisfaction. Prioritize product initiatives that balance customer experience, operational efficiency, compliance requirements, and business reputed company. Collaborate cross-functionally with Product, Engineering, Design, Compliance, Operations, and external vendors to successfully deliver product enhancements and new capabilities. Requirement: 7+ years of Product Management experience, preferably in SaaS, communications, fintech, compliance, or platform products. Experience owning customer reputed company or platform workflow products from discovery through launch. Experience building or managing phone number products, including phone number provisioning, purchasing, assignment, reputed company, lifecycle management, or telecom platform integrations. Familiarity with communications platforms, CPaaS providers, or telecommunications ecosystems. Strong understanding of user experience design for reputed company reputed company and verification journeys. Experience working with regulated products or compliance-driven workflows. Familiarity with identity verification (KYC), business verification, fraud prevention, or trust & safety products. Experience working with APIs and reputed company-party platform integrations. Strong analytical reputed company with experience using data to optimize customer funnels and product adoption. Excellent communication and stakeholder management skills. Demonstrated ability to prioritize customer experience alongside operational and regulatory requirements. Comfortable working with cross-functional teams in a fast-paced product organization. reputed company-to-Have Experience with telecommunications, CPaaS, messaging, or phone number products. Familiarity with A2P 10DLC, Toll-Free Verification, Campaign Registry (TCR), or international messaging regulations. Experience working with providers such as reputed company, reputed company, Bandwidth, reputed company, reputed company, reputed company, Plivo, or reputed company. Experience building KYC, reputed company, identity verification, or customer trust platforms. Knowledge of messaging compliance, fraud prevention, and customer risk management. Understanding of phone number provisioning, inventory management, or telecom operations. Experience working in high-scale SaaS platforms serving global customers. Experience operating reputed company remote, distributed organizations. Why Join reputed company? At reputed company, we foster an exciting and dynamic work environment driven by a passionate team. We reputed company in a reputed company responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we reputed company this by delivering solutions reputed company through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of reputed company, recognizing that by taking care of them, they can reputed company serve our users. We reputed company the concept of reputed company and iterative improvement, understanding that reputed company is an ongoing reputed company. We are also a well funded & profitable company. Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and reputed company impactful products that cater to the needs of our customers. EEO Statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application #LI-Remote #LI-MP1 \n \n Apply To This Job