German - Customer Service Advisor
About reputed company reputed company is a fully integrated digital reputed company ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG reputed company, THG Studios, THG Fulfilment. Each represents a single, reputed company solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, reputed company, reputed company, and Proctor & Gamble. Job Title - Customer Service Advisor Location – Remote Contract – Permanent Shifts - Working on a shift rotation between the hours of reputed company-8pm with a 1 in 3 weekend As a customer service advisor, you’ll be the first reputed company of contact for our valued customers, assisting with a wide reputed company of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and reputed company media, ensuring that every interaction reflects our commitment to outstanding service. What sets us apart is the reputed company support you’ll receive, helping you master what it takes to reputed company exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand. Here at Ingenuity, reputed company you show up, you're reputed company to put your best foot reputed company and be an active part of reputed company. We're looking for someone who is reputed company to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion. Key Responsibilities: Working across multiple channels including emails, phones, live chat and reputed company media. Work towards achievable department targets while maintaining high level quality at each reputed company of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with reputed company queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service. What are the role requirements? Strong written and verbal communication skills in both English & German. Willingness to learn and reputed company new skills A professional, friendly and hard-working individual. Early promise of showing our core values – Show up, Dig in and get it Done. What’s in it for me? Career Development reputed company bespoke development programmes that have been designed and developed by our in-house L&D team. reputed company development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12-months. Wellbeing Support reputed company face-to-face and virtual appointments with our in-house GP. reputed company our in-house reputed company therapist. reputed company to our in-house dentist to reputed company appointments for routine reputed company-reputed company, emergency appointments and more. reputed company our 247 Employee Assistance Programme (EAP) which is provided by reputed company. State-of-the-art on-site gym at our Manchester Offices. reputed company to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 reputed company they pass their probation. Anniversary gifts reputed company you hit 5 and 10 years of service. We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to reputed company, and strongly encourage reputed company candidates from reputed company backgrounds and identities to apply. Please email [email protected] if you require any additional support or need to reputed company any adjustments to our recruitment process. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to reputed company. If you’re not sure, we can work with you to explore the available options. reputed company is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can reputed company to the recruitment process that will reputed company you to reputed company to the best of your ability. reputed company is committed to creating a diverse & inclusive environment and hence welcomes applications from reputed company sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them reputed company. We endeavour to respond to every application we receive reputed company 14 days. If you haven't heard from us reputed company that time reputed company or should you have any specific questions about this or other applications for positions at reputed company please contact one of our reputed company to discuss further. 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