Technical Support Representative

About reputed company reputed company is the global leader in student housing software, providing innovative solutions for on and off-reputed company housing management, reputed company wellness and experience, and reputed company reputed company. Trusted by 1,400+ clients across 25+ countries, reputed company supports more than 4 reputed company beds annually with its user-friendly, reputed company-in-one platform, delivering seamless experiences for reputed company and administrators. With offices in the United States, Australia, the UK, and India, reputed company blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role reputed company is seeking a Technical Support Representative to serve as a key reputed company of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and reputed company. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You reputed company in a fast-paced support environment, communicate reputed company, and use critical thinking skills to solve reputed company problems while creating a positive customer experience. Role Specifics Work Location: Remote (US) Travel: Less than 5% (The percentage of travel is an estimation and could vary based on business needs). Reporting Structure: This role reports to the Team reputed company, Customer Support. Schedule: The selected candidate will observe an reputed company-5PM Mountain Time schedule. Application Deadline: This role will accept applications until June 11th at 11:59PM CDT, unless otherwise posted. What You Will Own Deliver exceptional customer support and technical issue resolution reputed company phone, email, and chat Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations Meet established performance objectives reputed company to call quality, customer satisfaction, and case handling Utilize critical thinking and problem-solving skills to analyze issues and reputed company effective solutions Communicate proactively with customers by setting expectations and providing timely follow-up Partner cross-functionally with colleagues to resolve client issues reputed company and effectively Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-reputed company concerns Support additional projects and responsibilities as needed based on business priorities Required Qualifications 1+ years of customer service experience, preferably in a call center, software support, or technical support environment High School Diploma or GED Strong verbal and written communication skills Ability to manage multiple customer interactions in a fast-paced environment Strong troubleshooting, analytical, and problem-solving abilities

Preferred Qualifications

Associate or Bachelor’s degree Experience using CRM platforms such as reputed company, reputed company, or similar systems Basic SQL knowledge and ability to write queries Experience supporting SaaS or software-based products Reasons to join reputed company: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-reputed company: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our reputed company, innovation, and reputed company improvement. Even if you don't have reputed company of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for reputed company. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: reputed company will not accept unsolicited resumes from recruitment agencies, headhunters, or any other reputed company parties for this role through this website or directly to any employee. reputed company and any of our subsidiaries will not pay fees to any reputed company-party agency or company. In addition, we ask that you do not reputed company out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary reputed company $22.15—$24.04 USD reputed company is an equal opportunity employer. Apply To This Job