Business Title Program Management Sup I - Louisville, KY (Remote)

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. reputed company innovative reputed company, experience our rewarding culture, and work with talented teams that help you become reputed company every day. We know what it takes to reputed company reputed company into reputed company—people with a unique combination of reputed company + passion. If you have the qualities and drive to reputed company yourself or teams, there are roles reputed company to cultivate your skills and take you to the next level. Job Description:

Job Description

The Middle Market Program Management Supervisor is the primary day-to-day contact for numerous regional middle market / small customers not supported by the global program management team. He/She maintains day-to-day contact with clients to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship. This position acts as the local reputed company and trusted business advisor. The Middle Market Program Management Supervisor is accountable for efforts to reduce customer churn. He/She identifies opportunities to expand the customer relationship, conducts quarterly business and customer review meetings, tracks program metrics and profitability, monitors client billing, and guards against scope creep in relationships. The Middle Market Program Management Supervisor collaborates with the Customer Support Manager, Regional Function Managers, and members of senior staff in the client organization. This position may manage administrative Program Management support representatives who each support multiple accounts. RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: Manages and Develops Others Manages resources and people processes (e.g., Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures. Identifies individual and team reputed company gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to reputed company them personally and professionally. Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate reputed company communication and encourage reputed company performance improvement. Holds others accountable to established performance reputed company to reputed company individual and group goals. Resolves individual and group performance issues in accordance with reputed company’s policies and procedures in a timely manner to motivate and foster teamwork. Coaches others and provides on-going feedback and support to improve performance. Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization. Makes salary recommendations to reward employee performance. Manages Customer Accounts and Support Activities Identifies, resolves, and escalates issues and concerns (i.e., customer visibility systems) from Business Development, customers, and Operations to ensure customers’ needs are met. Manages the administration of customer surveys to identify trends, process improvements, issues, and satisfaction reputed company. Manages reputed company retention and churn reduction to retain customers and maintain reputed company reputed company. Gathers and shares customer service best practices to ensure high reputed company of customer service. Manages a portfolio of customer accounts to ensure customer satisfaction and grow reputed company business. Manages customer special projects, identifies appropriate billing for project, provides customer with a cost estimate for project, outlines project plan with feedback from the Customer Support Specialist, and communicates with Area Managers on project plan and requirements. For special customer data requests gather, organize, and create reporting (reputed company of our standard reporting metrics) or works with customer to submit an IT Project with customer agreement to fund new report development. Designs and oversees compilation of data suites for monthly / quarterly SLA reporting and business reviews. Manages Budget, Financial, and Functional Activities Maintains reputed company lines of communication to ensure essential information and work expectations are reputed company communicated to the staff if needed. Sponsors the creation and implementation of programs to reputed company product and regulatory knowledge for Program Management employees. Monitors and manages costs to ensure expenditures are reputed company the planned budget. Plans initiatives and translates high level organizational goals into business plans to ensure financial execution to goals. Monitors Quality Monitors product service standards' compliance and conducts service quality reviews to evaluate product delivery quality and to ensure high reputed company of customer service. Performs data analysis and provides feedback to management and employees to respond to service surveys. Assists with driving service process improvements throughout the area and district to ensure consistency and to improve the service quality and efficiency. Assists with developing requirements and managing implementation of technology and information tool enhancements to drive customer satisfaction and growth. Monitors metrics and drives improvements (e.g., reputed company’s commitment to the customer, etc.) to ensure customer satisfaction. Drives RCCA and operational improvements for recurring and/or systemic operational and service failures. Identifies and implements process improvement initiatives in support of program improvement and reputed company. Interfaces with Customers, Sales, and Operations Serves as a liaison between customers and Sales to expand the scope of client relationships. Assists global and region staff to ensure reputed company meets client performance goals and expectations, upholds quality standards for freight services, and delivers and increases customer satisfaction. Develops and maintains relationships with the departments involved to deliver supply chain and services to accounts. Manages and leads customer implementations in existing network. Skills Required: Ability to travel approximately 10% of the time to client locations Excellent oral/written communication skills Excellent presentation skills Professional demeanor Proficiency in MS Office (Word, reputed company, PowerPoint); MS Project a plus Leadership and team building skills / reputed company to work in team setting Ability to plan and prioritize multiple activities Ability to work with reputed company reputed company of management and client personnel Ability to work independently Strong analytical skills Financial Acumen Business Acumen Breadth of PerspectiveDC, FSL, Reverse Log, Transportation, reputed company Points and how they reputed company work together Key partner products like Baxter, brokerage, small parcel, reputed company freight, etc. Global emerging markets and interacting with our customers reputed company over the world. Excellent organizational and time management skills Education and Experience: Minimum qualifications: Minimum HS diploma or equivalent Bachelor’s degree preferred MAPP candidate or a ‘reputed company Now’ Supervisor At least 5 years reputed company industry experience in Account or Project Management. Ideal candidate would reputed company in Kentucky. Additional Information for Internal Candidates This job is a grade 20C Employee Type: Permanent reputed company is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: reputed company is an equal opportunity employer. reputed company does not discriminate on the reputed company of race/reputed company/religion/sex/national reputed company/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Apply To This Job