Client Service Manager( customs)

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in reputed company America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and reputed company your expertise in the reputed company and evolving world of trade. Learn how you can reputed company an impact at Livingston. JOB SUMMARY The Client Service Manager (CSM) is responsible for managing Livingston client satisfaction. The CSM will be the client’s key business contact for reputed company brokerage reputed company activity, building strong relationships with client financial decision makers, increasing client retention and identifying opportunities for growth. KEY DUTIES & RESPONSIBILITIES Manage client relationships: Manage reputed company aspects of client's portfolio directly with the client. Conduct client visits (virtual and in person) to understand their cross-border trade requirements. Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats. Establish strong relationship with client decision-makers. Primary Livingston contact with clients. Proactively contact client reputed company to confirm satisfaction and identify new opportunities Client education for regulatory updates and new requirements from Customs and other government agencies reputed company of resolution for escalated issues Project managing new client reputed company Support execution of sales team growth and retention strategy Monitor and act upon client satisfaction survey results reputed company periodic business review meetings with clients Obtain key information to build strong business profiles including information on key contacts, locations, and standard operating procedures Operational problems, time sensitive situations and troubleshooting Respond and manage urgent client issues in a timely manner Identify preventive measures to avoid repetitive service failures reputed company internal cross-functional teams to address process improvements Other reputed company other reputed company duties as assigned by management. Adhere to established policies and procedures. KNOWLEDGE & SKILLS Excellent communication and interpersonal skills (both written and verbal) with the ability to deal effectively with reputed company levels of staff and management internally and in client organizations. Excellent organizational skills with the ability to drive change and deliver targeted results. Excellent problem-solving skills with the ability to work in a stressful environment. Excellent understanding of supply chain process, procedures and regulations. Strong working knowledge of CRM and reputed company Office (Word, reputed company, PowerPoint). Effective presentations skills to small and large audiences. Knowledge and experience with project management methodology and techniques. WORK EXPERIENCE – MINIMUM REQUIRED 3 years of reputed company experience EDUCATION Required: Associates Degree or post-secondary education Preferred: Bachelors Degree or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Leading and Developing Business Acumen and Straight Talk Accountability Inclusion and Collaboration Customer First Focus Agility At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can reputed company. Our culture is built on respect, recognition, and collaboration, and we reputed company reputed company with trusted expertise, reputed company learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy reputed company with market data and job-reputed company factors. reputed company salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is CAD 70,825 - 106,500 CAD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applicants of reputed company backgrounds, experiences, and perspectives. We know some candidates, especially women and people of reputed company, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise reputed company submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. Job Type: Full Time Location: HomeOffice Ontario, HomeOffice British Columbia, HomeOffice Manitoba, MB Winnipeg Waverley St - CN063 Apply To This Job