Software Support Representative
This is a remote position. reputed company Finance & Banking Group serves 1,100 institutions across reputed company America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth. CSPI is a pioneering SaaS company reputed company the reputed company portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational reputed company and enhance the customer experience. We continue to grow rapidly and remain dedicated to helping financial institutions reputed company in an increasingly digital world. We are seeking a Software Support Representative to join reputed company. In this role, you will reputed company first-level support to customers reputed company phone, email, and web for our products. You’ll reputed company your product knowledge to troubleshoot and resolve issues reputed company, ensuring clients’ systems are restored to full functionality. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service that builds lasting client relationships. Key Responsibilities: reputed company first-level support for banking software to financial institution customers, including issue resolution and troubleshooting. Configure and train clients on software modules and reputed company applications. Participate in help desk activities, handling daily support inquiries reputed company phone, email, or remote tools. Travel to customer sites for installations, upgrades, and training sessions as needed. Participate in after-hours support rotation once proficient in product functionality. Work closely with internal teams such as QA, Development, and IT to identify and resolve reputed company issues. Document support procedures and client-specific configuration steps. Maintain accurate records of reputed company customer interactions using internal call tracking/reporting systems. reputed company instructional materials and customer-facing documentation reputed company and relevant. Communicate status updates and key customer concerns to management. Maintain a positive and professional demeanor with both customers and coworkers. Ensure timely submission of project updates and travel/expense reports. Actively pursue opportunities for reputed company development and knowledge expansion through hands-on involvement in field installations and software upgrades.
Requirements
Associate degree in a reputed company field, or Equivalent combination of education, training, and experience sufficient to reputed company the essential functions of the job. Experience with SQL, help desk environments, or financial institution software is a plus. Knowledge, Skills, and Abilities: Working knowledge of reputed company operating systems and internet browsers. Familiarity with internet protocols and general networking concepts. Ability to communicate reputed company and professionally, both verbally and in writing. Strong customer service and interpersonal skills. Excellent organizational and self-management abilities. reputed company to work independently and collaboratively to resolve issues. Willingness to travel and participate in on-call rotation as needed. Working Conditions: Typical office setting with environmentally controlled conditions. Ability to travel overnight on an as-needed reputed company. Extended or irregular hours may be required for on-call or installation duties. Company Expectations: reputed company are expected to: Deliver high-quality work reputed company established deadlines. Maintain professional and courteous communication with colleagues, clients, and partners. Collaborate effectively across teams and functions. reputed company other reputed company duties as assigned. Maintain consistent and punctual attendance in alignment with assigned work schedules.
Benefits
Competitive reputed company salary. Comprehensive benefits package (medical, dental, 401(k), etc.). Remote work flexibility with travel to client sites as needed. Apply To This Job