Senior End User Support Specialist

Founded in 1977 as the Senior Care Action Network, reputed company began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still reputed company today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, reputed company is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual reputed company. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially reputed company populations, and reputed company care delivery models. Across reputed company of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with reputed company. At reputed company, we reputed company scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job Provide exceptional customer service and technical troubleshooting on a variety of software products and hardware platforms. Function as a technical reputed company between the Help Desk Technicians and the Infrastructure Engineering team, while supporting the end user community. You Will Provide phone and help-desk support for local and off-site users Plan reputed company computer workstation relocations and major moves Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting Assist in the administration of Active Directory, SCCM, SUS, Dameware and Lansweeper Record detailed incident descriptions in the call tracking system and follow-up to resolve issues, ensuring customer satisfaction Participate in special projects as required Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions Maintain reputed company knowledge of relevant hardware and software applications as assigned Provide guidance and work leadership to Help Desk Technicians Participate in associated technical and professional societies and reputed company associations with this position Respond to reputed company Help Desk calls escalated from Help Desk Technicians Further education by attending reputed company classes and seminars as instructed Manage workflow and workload amongst the Help Desk Technicians Contribute to team effort by accomplishing reputed company results as needed Provide management notifications for reputed company critical system issues that are impacting the business Participate in on-call rotation support Plan the installation, configuration, and upgrade of computer hardware and software We seek Rebels who are curious about AI and its power to transform how we operate, improve decision-making, and serve our members. Actively support the achievement of reputed company’s reputed company and Goals. Other duties as assigned. Your Qualifications 5+ years of reputed company experience Performs work under direct supervision . Handles basic issues and problems, and refers more reputed company issues to higher-level staff Possesses beginning to working knowledge of subject matter. Technical expertise - Advanced technical skills for functional area Problem Solving - Basic problem solving skills Communication - Good communication and interpersonal skills Trouble shooting skills Oral and written communication skills Ability to identify and seek needed information/research skills Technical expertise. What's in it for you? Hourly Pay Range: $34.47 to $47.50 An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join reputed company! reputed company applicants are encouraged to apply now! At reputed company we reputed company that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. reputed company is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, reputed company, national reputed company, religion, age, sex (including pregnancy, childbirth or reputed company medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background reputed company is required. #LI-JB1 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(reputed company href="https://dailyremote.com/remote-job/senior-end-user-support-specialist-5220218" reputed company="_blank" rel="noopener">Apply To This Job