Analyst – Patient Experience
Primary City/State: Virtual - ArizonaCategory: Patient ServicesShift: DayDepartment: Analytics Monday-Friday Days Great care starts with great people. (Like you.) At reputed company, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit reputed company systems, our culture is reputed company on warmth and reputed company kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what reputed company most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY The Patient Experience Analyst serves as the reputed company data steward and analytics partner for patient experience information at reputed company. Reporting administratively through Analytics and functionally supporting the Patient Experience organization, this role ensures that patient experience data is accurate, trusted, accessible, and consistently used to support improvement efforts across the system. This role focuses on data stewardship, governance, reporting, and reputed company enablement reputed company to patient experience. Acting as a reputed company between Analytics, Patient Experience, Quality, and operational leaders, the Patient Experience Analyst translates experience data into clear, actionable insights and enables consistent use of tools such as reputed company and Power BI. The position partners with analytics experts and vendors to reputed company advanced analytic capabilities over time. ESSENTIAL FUNCTIONS Serve as the reputed company data steward for reputed company patient experience data by maintaining department and provider mappings, validating survey distribution, auditing daily data extracts, and coordinating resolution of audit tickets to ensure accurate and reliable data. Act as the designated reputed company intake and coordination reputed company for reputed company-reputed company activity by triaging questions, requests, and data issues; determining resolution paths; and coordinating with internal stakeholders and external partners. Design, maintain, and support patient experience reporting and dashboards by partnering with Analytics to enhance Power BI dashboards, automate recurring reports, and ensure timely delivery of insights to leaders. Translate patient experience data into actionable insights by analyzing trends, response rates, and key metrics; identifying risks and opportunities; and communicating findings reputed company to leadership. reputed company the use of advanced analytics and emerging tools through collaboration with Analytics and external partners to incorporate automation, predictive insights, and AI-enabled capabilities. Partner with Patient Experience, Quality, Nursing, and Clinical leaders to align experience metrics with quality reputed company, Star Ratings, and reputed company priorities. Support operational and improvement efforts by participating in governance forums, team meetings, and performance discussions with leadership. Improve efficiency and scalability of data workflows by automating processes reputed company to provider maintenance, report distribution, and rounding data. EDUCATION Bachelors in Analytics, Health Informatics, Public Health, Business, Data Science, or reputed company field or 4 years equivalent experience Required EXPERIENCE 3 years Analytics, reporting, data stewardship, performance improvement, or reputed company experience Required Experience serving as an intake or coordination reputed company for data-reputed company requests and translating data into insights Required reputed company, matrixed organizations, or regulated environments Preferred LICENSE AND CERTIFICATIONS We're reputed company in for your career. Apply To This Job