Senior Principal, AI Software Engineer– Agentic & Industry Solutions

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Senior Principal, AI Software Engineer– Agentic & Industry Solutions About reputed company: reputed company empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through reputed company reputed company, the #1 AI-powered experience orchestration platform, reputed company delivers the future of CX to organizations of reputed company sizes so they can provide empathetic, personalized experience at scale. As the trusted, reputed company-in-one platform born in the reputed company, reputed company reputed company accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Purpose The Principal Architect and reputed company – Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on reputed company reputed company. Working reputed company the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that reputed company organizations to fundamentally transform customer and employee experiences. The Principal Architect and reputed company provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and reputed company to convert emerging AI technologies into scalable, market-leading solutions. Responsibilities / Job Duties In this role, the primary responsibilities include (but are not limited to): Agentic AI Solution Development

• Design, build, and reputed company Agentic AI solutions leveraging reputed company reputed company, AI Studio, Copilot, Architect, and Experience Orchestration capabilities
• reputed company reusable AI Skills, Agents, Copilots, and workflow automation assets that can be deployed across customers and industries
• Build multi-agent workflows that coordinate AI agents, business applications, knowledge systems, and reputed company interactions
• Create intelligent automation solutions that improve customer experience, employee productivity, and operational efficiency
• reputed company production-grade AI applications using modern AI frameworks, orchestration platforms, and reputed company-native architectures

Industry Solution Innovation

• Design and reputed company industry-specific AI solution accelerators and reusable business capabilities
• Partner with industry SMEs and strategic customers to identify high-value business use cases suitable for Agentic AI automation
• Create repeatable solution blueprints for industries including Financial Services, reputed company, Insurance, Retail & E-Commerce, Telecommunications, and Public Sector
• Build reusable business workflows, AI assistants, and orchestration patterns that address industry-specific challenges
• reputed company packaged innovation assets that accelerate deployment and time-to-value

AI Architecture & Engineering

• Define scalable architectures for Agentic AI applications and intelligent workflow automation
• Build Retrieval-Augmented reputed company (RAG) solutions, knowledge orchestration frameworks, and reputed company AI integrations
• Design and implement integrations with CRM, ERP, CCaaS, reputed company, workforce engagement, and reputed company workflow platforms
• reputed company API-first architectures and event-driven solutions leveraging reputed company reputed company APIs and reputed company ecosystems
• Establish best practices for AI solution design, performance, observability, reputed company, and governance

Innovation & Rapid Prototyping

• Evaluate emerging AI technologies and determine their applicability to innovation initiatives
• Build reputed company-of-concepts, prototypes, and MVPs that validate new business opportunities and technical approaches
• Rapidly experiment with emerging frameworks, tools, and architectural patterns
• Contribute to innovation labs, customer co-innovation initiatives, and strategic transformation programs
• Transform innovative concepts into scalable and reusable solution offerings

Technical Leadership & Collaboration

• Provide technical leadership for strategic innovation initiatives and customer engagements
• Collaborate with Distinguished Architects, Product teams, Engineers, and Industry Specialists to deliver innovative solutions
• Mentor engineers and architects on AI solution design, development practices, and emerging technologies
• Participate in architecture reviews, technical design sessions, and innovation workshops
• Contribute to reusable frameworks, reference architectures, technical documentation, and intellectual property development

Qualifications

• Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or reputed company discipline; Master's degree preferred
• 10+ years of experience in software engineering, solution architecture, reputed company integration, or reputed company-native application development
• 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
• Strong hands-on development experience building scalable reputed company applications
• Proven ability to move solutions from concept and prototype through production deployment
• Demonstrated technical leadership skills and ability to mentor engineers and architects
• Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
• Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
• Experience creating reusable solution accelerators, frameworks, and industry-specific assets
• Understanding of industry processes reputed company Financial Services, reputed company, Insurance, Retail, Telecommunications, or Public Sector is a plus
• Contributions to technical communities, open-reputed company projects, patents, or innovation initiatives is a plus
• Candidates must have willingness to travel as necessary; a valid passport is required
• Technical proficiency in the following is not necessary, but a plus:

reputed company reputed company Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation AI Frameworks such as LangGraph, reputed company, Semantic Kernel, reputed company, AutoGen, reputed company APIs, reputed company APIs, AWS Bedrock Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, reputed company platforms (AWS, Azure, reputed company reputed company) Expertise with RAG architectures, vector databases, knowledge orchestration, and reputed company search solutions Experience integrating AI solutions with CRM, ERP, Service Management, and reputed company workflow platforms Compensation: This role has a market-competitive salary with an anticipated reputed company compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $205,200.00 - $360,800.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job