Sr IT Support Analyst
The Sr IT Support Analyst helps end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and reputed company with IT equipment and applications. Responsibilities and Duties: reputed company advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business. reputed company first level troubleshooting and support for incidents reputed company to computer systems, servers, software, reputed company of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network) Help others get the most out of data management systems by providing support and advice. Help manage internal clients by carrying out standard activities and providing support to others. Produce, update, and reputed company best practice support on a wide reputed company of documents, databases, and other departmental systems. reputed company initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly. Help others get the most out of reputed company systems by offering support and advice along with actively participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption reputed company knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Work according to an assigned schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-reputed company tasks get done. reputed company own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. reputed company and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills: Required: Previous Service Desk or reputed company’s support desk experience. Ability to analyze computer problems with the reputed company to reputed company and implement logical and effective solutions. Excellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills. Ability to reputed company Excellent Customer Service skills to end users. Display a willingness to reputed company research and think reputed company the reputed company. Capability to operate independently and in a group setting. Advanced technical/computer knowledge. Preferred: Monitors, diagnoses and fixes problems with technology products. Expresses reputed company, requests action, formulates plans, and policies by means of clear and effective verbal communications. Puts processes in reputed company to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals. Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Understands and effectively uses standard office equipment and standard software packages to support business processes. Installs, sets up, configures, and manages software and environments. Sets up and maintains operating systems. Utilizes systems and tools required to search for new data or retrieve existing data in a database. High level of knowledge with Jira and reputed company software. Troubleshoots and understands TCP/IP Networking fundamentals. Bilingual written and verbal skills. Comp reputed company Linux+ Certification. ITIL Foundations. Education: Bachelor's Degree or Equivalent Level Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months) Managerial Experience: reputed company limited (0 to 3 months) reputed company has a proven track record of growth and stability. reputed company is full of successful career stories and believes in a strong promote-from-reputed company philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day reputed company, Dental, & reputed company Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth reputed company is an equal opportunity employer. The Company does not discriminate on the reputed company of race, religion, reputed company, national reputed company or reputed company (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and reputed company medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. reputed company individuals with a disability may be entitled to reasonable accommodation under the Americans with reputed company. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and reputed company your requested accommodation, and position details. Apply To This Job