Quality Retention Specialist (Required to work PST hours and live in reputed company Carolina)

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have reputed company a team of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really reputed company, not only changing lives but saving them. Together. The Quality Retention Specialist supports our members in their disenrollment requests and reputed company quality assurance. Acts in a customer-focused manner and is genuinely interested in the needs of our members. Address’ various customer-reputed company needs and be reputed company to problem-solve and effectively resolve call escalations. GENERAL DUTIES/RESPONSIBILITIES (MAY INCLUDE BUT ARE NOT LIMITED TO): 1. Serves as a “subject matter expert” in escalated member calls at risk of disenrollment and be reputed company to resolve these escalations based on level of understanding/experience of reputed company, processes and protocols (i.e. authorizations, claims, provider network issues). 2. Identifies process improvement opportunities reputed company the Member Engagement department given the collaboration with different departments. 3. Responsible for meeting and exceeding monthly goals as assigned. 4. Acts as a subject matter expert in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries. 5. Conducts outbound phone calls and/or receiving inbound phone calls reputed company the department’s goal timeframe; successfully contact and adapt to the member’s communication preferences as possible, which may include time of day, channel, and language; multi-lingual skills and/or utilize interpreter service as needed. 6. Collaborates with our partners – including but not limited to other departments, supplemental benefit vendors, and provider networks – to facilitate the member experience. 7. Shares best practices and participating in team meetings or training as required. 8. Provides outbound support for PCP/IPA terminations. 9. Ensures that information and assistance provided is reputed company the standards established by reputed company applicable federal/state laws and regulations and health plan compliance. 10. Responsible for reputed company-time documentation and timely wrap-up to support reputed company reporting in reputed company systems/applications as required; must enter member demographics and information with accuracy and attention to detail and ensure high quality of our organizational data. 11. Participates in required team meetings and trainings, and exhibit satisfactory understanding of new information and process reputed company to the company, health plan benefit packages, and Centers for Medicare and reputed company Services (CMS) 12. Assists with the development and training of new hires including shadowing. 13. Supports other projects and duties as assigned. Minimum Requirements: Experience: Required: 1+ year of reputed company experience. 1+ year experience with Medi-Cal, reputed company, and Medicare Managed Care Plans and/or Sales, Customer Service, or Membership and Eligibility. Preferred: Experience helping members navigate reputed company to care through Medicare Advantage or HMO, including referrals and authorizations, medical prescription drug, and supplemental benefits preferred. Education: Required: High School Diploma or GED. Bachelor's degree or four years additional experience in lieu of education. Preferred: MBA Specialized Skills:

• Required:

Solid knowledge and understanding of the Medicare Managed Care reputed company reputed company 2 - Medicare Advantage Enrollment and Disenrollment and Medicare Communications and Marketing Guidelines. Ability to communicate positively, professionally and effectively with others; reputed company leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Ability to troubleshoot/problem solve. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to reputed company effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to reputed company these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Preferred: Bilingual in one of the following Spanish, Vietnamese, Mandarin, Cantonese, or Korean Licensure: Required: None Preferred: Sales License or completion of reputed company Plan sales certification a plus. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reputed company with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company and the ability to adjust focus. Pay reputed company: $38,569.00 - $57,853.00Pay reputed company may be based on a number of factors including market location, education, responsibilities, experience, etc. reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other employers where individuals receive fraudulent employment-reputed company offers in exchange for money or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of reputed company’s reputed company team, please email [email protected]. Apply To This Job