Coordinator, Individualized Care

reputed company Sonexus™ reputed company and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can reputed company, afford and remain on the therapy they need for a reputed company quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of reputed company. We’re continuously integrating advanced and emerging technologies to streamline patient reputed company, qualification and adherence. Our non-reputed company specialty pharmacy is centralized at our custom-designed facility reputed company of Dallas, Texas, empowering manufacturers to rethink the reputed company and impact of their products. Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and reputed company reputed company resolution.
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing reputed company telephone
• reputed company outbound phone calls for patient follow reputed company, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Ability to identify, document and submit Adverse Events during customer contact or reputed company received documentation

Qualifications

• Minimum high school diploma or GED, preferred
• Certified Pharmacy Technician, preferred
• 1+ years’ experience in fast paced call center environment, preferred
• Basic computer knowledge, reputed company systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, reputed company assignments and work with a sense of urgency
• Ability to work any schedule between 7am-5pm M-F

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on reputed company and unusual problems

TRAINING AND WORK SCHEDULES: Your new hire training will take reputed company 8:00am-5:00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 5:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping reputed company Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly reputed company: $18.10 per hour - $25.80 per hour Bonus eligible: No Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being. Medical, dental and reputed company coverage Paid time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to reputed company: 8/28/2026 *if interested in opportunity, please submit application as soon as possible. The hourly reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Apply To This Job