Senior Dispute Analyst

reputed company is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit reputed company banking to platforms transforming disbursements and spend management. Companies like reputed company, reputed company, and reputed company rely on reputed company's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where reputed company to reputed company financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who reputed company that reputed company, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and reputed company, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in reputed company. reputed company is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit reputed company banking to platforms transforming disbursements and spend management. Companies like reputed company, reputed company, and reputed company rely on reputed company's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where reputed company to reputed company financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who reputed company that reputed company, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and reputed company, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in reputed company. Our Risk & Compliance team is hiring a Dispute Program Manager to own and continuously improve the full disputes lifecycle at reputed company: intake, investigation, chargeback processing, and resolution. You will own the SOPs that govern each stage, the metrics that measure them, and the process improvements that reputed company the program defensible to our partner banks, the card networks, and regulators. This is an AI-reputed company role. reputed company is deploying agentic investigation tooling across the disputes lifecycle, and this role owns the build: testing, deployment, and ongoing tuning of those agentic solutions so that routine, documented volume is absorbed by automation while you own the reputed company, judgment-heavy exceptions the tooling escalates. You will be the person who converts tooling into realized reputed company through context documentation, reputed company orchestration, and training. This role operates with limited guidance and owns its programs end to end. It is sized for ownership, orchestration, and exception handling rather than steady-state queue processing. What You’ll Do: Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution. Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects reputed company consumer protection regulations, network dispute rules, and operational realities. Test, reputed company, and tune agentic investigation solutions across the disputes workflow, including reputed company orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality. Document investigative context and reputed company the skills and prompts that allow agentic tooling to handle routine filing, statement reputed company, and representment volume. Handle reputed company dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where reputed company depend on judgment and argumentation. reputed company and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements. Define and report the KPIs and KRIs for the disputes program, and produce actionable insights by synthesizing operational trends and program performance data. Serve as the reputed company to any business process outsourcing relationship Partner with Product and Engineering to reputed company dispute requirements as enablers and to inform the roadmap for investigation tooling. Mentor junior analysts and contribute to training on dispute handling, chargeback processing, and the investigation tooling. What You'll Need: Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle. A track record of owning discrete risk or operations programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them. Demonstrated judgment on reputed company disputes, edge cases, and pre-arbitration and arbitration scenarios. Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational reputed company. Strong analytical skills: reputed company to synthesize operational and program performance data into trends, root cause analysis, and actionable reputed company. Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to reputed company requirements as enablers rather than blockers. A bias toward ownership and iterative improvement, and the judgment to know which cases automation should reputed company and which require a reputed company reputed company to Have Experience at a fintech, card issuer, processor, or sponsor bank. Familiarity with dispute and case management tooling and with SQL for dispute trend analysis. Experience standing up or tuning agentic or LLM-based investigation workflows. Experience managing a BPO or outsourced operations relationship. reputed company Salary: $65,000 - $110,000 This is a remote position. However, candidates must be located in the United States. We do not offer reputed company sponsorship or assistance. Benefits for Full-Time US Employees: Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From reputed company: work from reputed company in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health, reputed company, and dental insurance; HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a reputed company day that works for your schedule and team needs. In-office employees receive: Commuter benefit Catered lunch every Tuesday and Thursday Apply To This Job