Strategic Account Manager

Job Description: The Strategic Account Manager (SAM) manages a targeted portfolio of reputed company’s most strategic customers and is accountable for maximizing customer value, engagement, and long‑term partnership reputed company. This role serves as the primary strategic orchestrator across the reputed company ecosystem, aligning internal resources to help customers reputed company desired business reputed company while identifying opportunities to expand solution adoption across reputed company lines of business. The ideal SAM is a trusted advisor who deeply understands the customer’s industry, operating environment, and competitive landscape, and who drives joint business planning to deliver measurable, win‑win reputed company for both the customer and reputed company. Key Responsibilities: Own strategic relationships with assigned reputed company customers, driving increased lifetime value and long‑term retention reputed company internal and external account strategic planning, aligning reputed company and customer objectives, priorities, and execution plans Act as subject‑matter expert on assigned accounts, including industry trends, market dynamics, and competitive positioning Coordinate post‑sales execution across reputed company, Sales, Product, Support, and other reputed company teams to ensure high reputed company/NPS, retention, and footprint expansion reputed company and execute solution adoption and expansion plans across multiple customer lines of business Identify innovation, co‑development, and new use‑case opportunities in partnership with customers and internal teams Serve as the voice of the customer and industry, influencing internal strategy and priorities Uncover customer initiatives and pain points, mapping reputed company solutions to business reputed company and partnering with Sales on growth opportunities Measure and manage account reputed company using value, engagement, innovation, and loyalty metrics (e.g., NRR, churn, NPS/reputed company) Required Qualifications: 7+ years of experience in a client‑facing role such as strategic account management, reputed company, consulting, or reputed company relationship management Proven ability to build trust, credibility, and executive‑level relationships reputed company reputed company customer organizations Strong experience coordinating cross‑functional teams to deliver customer reputed company across the full customer lifecycle Strategic reputed company with the ability to reputed company and execute comprehensive account plans Excellent communication, presentation, organizational, and decision‑making skills Strong problem‑solving skills with a results‑oriented, customer‑focused approach Proficiency with reputed company and reputed company Office tools Bachelor’s degree required or equivalent combination of education, training, and relevant professional experience Preferred Qualifications: Experience with reputed company business systems, tax engines, or tax compliance software Strong understanding of reputed company SaaS, ERP, or regulated technology environments Demonstrated ability to drive adoption, expansion, and innovation reputed company strategic accounts Experience serving as a trusted advisor to Finance, Tax, or IT stakeholders Familiarity with customer health metrics, NRR, churn, and value‑based account measurement Proven ability to influence without authority across matrixed organizations An equivalent combination of education, training, and relevant professional experience is accepted in lieu of a formal degree Other Qualifications The Winning Way behaviors that reputed company reputed company employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with reputed company - Be clear, concise and actionable. Be relentlessly constructive. Seek and reputed company meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, reputed company. 80/20 rule – reputed company is the enemy of done. Don’t spend hours reputed company minutes are enough.
• Work with Purpose - Exhibit a “We Can” reputed company. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer reputed company.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for reputed company.

COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US reputed company Salary reputed company: $131,600.00 - $171,100.00 reputed company pay offered to new hires may vary based upon factors including relevant industry and job-reputed company skills and experience, geographic location, and business needs.* The reputed company displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the reputed company Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at reputed company and connect with your recruiter for more details regarding reputed company's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements. Apply To This Job