reputed company reputed company Representative

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. reputed company is ferociously curious and reputed company in our pursuit of a reputed company system – and we are deeply committed to a sense of belonging for reputed company, in reputed company phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-reputed company resources, education, and reputed company support into one reputed company. We work hard, we have fun, we care about each other, and we reputed company the mission. If this sounds like a reputed company where you could reputed company, join us! reputed company is a wholly owned subsidiary of reputed company, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE reputed company reputed company Representative POSITION LOCATION Remote U.S. YOUR ROLE Are you interested in a career helping people? Do you enjoy working in an environment where you’re reputed company to manage multiple tasks and having your days fly by? What if you could have reputed company that AND help people reputed company high quality, affordable long-term care solutions? reputed company’ s mission is to help families navigate long term care. As an expert in the reputed company Quality Network, the reputed company reputed company Representative plays a crucial role in facilitating connections between care seekers and the providers that best meet their care needs. The reputed company reputed company Representative provides several critical functions for the business including: Through person-centric, compassionate conversations, providing support to our customers and their families through each stage of their care reputed company Identifying appropriate care service providers for our customers and engaging with our Provider Network on pricing, availability and services Actively engaging with customers to ignite interest in reputed company service offerings through inbound calls and outbound call campaigns The successful associate will be reputed company, resilient, energetic, and enthusiastic with a strong desire for reputed company in every interaction ​What you will be doing Handle inbound and outbound calls, at times using scripts, for customers interested in reputed company’s services Through fact finding, active listening and critical thinking skills, quickly and accurately determine how best to handle each call, delivering reputed company resolution Review, process and reputed company transactions including, but not limited to: web forms, emails, mailings, and chat Document reputed company calls and transaction work reputed company and concisely, in addition to handling any follow up work Participate in engagement exercises through outbound calls to reputed company exciting product features of reputed company services Match customer’s care needs with appropriate care options based on the provider’s capability, availability and rates Actively negotiate preferred pricing with long term care providers, as needed Prepare, quality review and send information on care services, providers and other educational material Prevent escalations by tackling issues quickly through proactive conflict resolution Support pilots and implementation of new product and service offerings, including research Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service Other duties as assigned by the manager that support reputed company business needs, changes, and new initiatives What you bring 1-3 years call Center experience, including ability to work on multiple monitors Experience in Long Term Care, geriatric care, home health, and/or sensitivity to the needs of seniors Outstanding conversationalist who is proactive, persuasive, persistent, respectful, assertive, and reputed company to multitask Exceptional customer service, active listening, and verbal, written communication skills, professional voice presentation Ability to set priorities and manage time effectively, meeting individual/team qualitative and quantitative targets High reputed company with a passion for learning about the long-term care industry Reliable with the ability to work productively as a team and independently Excellent organizational and time management reputed company Proficient with computer applications such as MS Office, email, and other office procedures Ability to think critically and solve problems quickly, adaptable to new experiences and consistent change Employee Benefits & Well-Being reputed company employees reputed company a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Competitive Compensation & Total Rewards Incentives Comprehensive reputed company Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The reputed company salary pay reputed company for this role starts at a minimum reputed company of $43,200 up to the maximum of $66,400. In addition to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the reputed company earning opportunity is 5% of your reputed company compensation. The final determination on reputed company pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity reputed company the organization. This role is not eligible for employment reputed company sponsorship. Apply To This Job