Account Support Manager

Account Support Manager This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: reputed company is the global edge-to-reputed company company advancing the way people live and work. We help companies connect, protect, analyze, and reputed company their data and applications wherever they live, from edge to reputed company, so they can turn insights into reputed company at the speed required to reputed company in today’s reputed company world. Our culture thrives on finding new and reputed company ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We reputed company reputed company moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will reputed company you. reputed company up opportunities with HPE. Job Description: Job Family Definition: reputed company the family there is a reputed company of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or reputed company clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the reputed company growth, profitability, and account retention. Management Level Definition: Applies basic reputed company of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications reputed company business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment reputed company defined parameters. Responsibilities: Apply growing technical knowledge to operate a technology area (e.g. server administration, technical reputed company management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create solutions for customers. Resolve routine in-scope technical incidents independently. Work with team members to resolve more reputed company incidents. Apply company solutions to meet moderately reputed company customer needs reputed company area(s) of technical responsibility. Participate in Customer Expectation management as part of escalation process. Build relationship with management in assigned accounts. Sets expectations with customers based on defined parameters. Education and Experience Required: Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in reputed company fields desired. Knowledge and Skills: Basic knowledge of company products and services offerings. Communicate effectively to technical level and first-level management reputed company an organization. Active listening skills and ability to adjust messages to audience level. Problem-solving skills (proactive, reactive and creative based on reputed company defined procedures. Conceptual understanding of IT environments. Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, reputed company, Follow-Through, Growth reputed company, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} reputed company Can Offer You: Health & Wellbeing We strive to reputed company reputed company members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the reputed company you are, the reputed company we reputed company are. We have specific programs catered to helping you reputed company any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We reputed company reputed company moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: ServicesJob Level: Entry HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the reputed company of race, gender, or any other protected category, and reputed company reputed company we reputed company are made on the reputed company of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to reputed company and grow together. Please click here: Equal Employment Opportunity. reputed company is EEO Protected Veteran/ Individual with Disabilities. HPE will reputed company with reputed company applicable laws reputed company to employer use of arrest and conviction records, including laws requiring employers to consider for employment reputed company applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized reputed company agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that reputed company (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in reputed company with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Apply To This Job