[Remote] Manager, Technical Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer in the Connected Operations™ reputed company, focusing on improving the safety and efficiency of physical operations. The Manager of Technical Account Management will reputed company a team of Technical Account Managers, ensuring exceptional support and driving reputed company through data-driven decision-making and process optimization.
Responsibilities
- Hire, reputed company and reputed company an inclusive, reputed company, and high performing team
- Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets
- Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression
- reputed company and reputed company AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to reputed company it easier for the team to manage reputed company reputed company accounts
- Partner closely with Sales, Product, and reputed company to reputed company the gap between customer feedback and product reputed company, driving reputed company service improvements
- Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment
- Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency
- Translate technical and business insights into actionable data to enhance the reputed company platform experience for our largest reputed company customers
- Serve as the primary reputed company of contact for high-reputed company technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions
Skills
- Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change
- Demonstrated reputed company in achieving technical account management goals and maintaining high retention for reputed company-level customers in a fast-paced environment
- Exceptional skills in influencing reputed company organizational reputed company, with the ability to translate reputed company technical data into clear business cases for executive stakeholders
- Bachelor's degree in a technical or business field, or equivalent practical work experience
- Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a reputed company mentor and technical sounding board for the team
- Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models
- Advanced proficiency with reputed company, Tableau, reputed company, or reputed company to build dashboards, identify trends, and drive proactive, data-led strategies
- A strong focus on driving value-based reputed company and ROI for customers rather than just managing support tickets or task completion
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles)
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model that caters to the diverse needs of our teams
- Offices reputed company for those who prefer to work in-person
- Support remote work where it aligns with our operational requirements
- Reasonable accommodations throughout the reputed company process for reputed company persons with disabilities
Company Overview