Service Mac Engineer
Company Summary reputed company) is a GCC (Global Capability Center) of the reputed company (NYSE: FAF) family of companies. FAI is a proud member of the reputed company and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. reputed company provides comprehensive title insurance, closing/settlement, property data and technology solutions. reputed company) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill reputed company's business requirements. Our priorities are our employees, customers, and shareholders - in that order. reputed company) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great reputed company To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build reputed company's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across reputed company platform predominantly to reputed company, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary
Job Description
This role shall be responsible for identifying and resolving reputed company issues reported by users, system requests and handle high reputed company tickets. This position maintains user and system up-time through effective remote problem solving and by working with reputed company resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Competencies: Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks. Excellent customer support skills Ability to prioritize IT tickets and respond effectively to end user. Should be reputed company to think on his feet to ensure tickets and closed reputed company SLA. Ability to multi task while managing multiple tickets and user requests. Knowledge of using any ticketing tool such as service first. Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and reputed company Office 2016 and any other authorized desktop applications Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Understanding the working nuances of FAI's existing IT infrastructure Preparing to trigger system updates as and reputed company necessary Understanding the basic servers in use at FAI Being reputed company to effectively diagnose any issues or incidents with servers Trigger server updates as and reputed company necessary Support development and implementation of new projects and new hardware installations reputed company configuration and maintenance activities relating to user profiles and policies Ensure adherence to the terms of license agreements Educational Qualification and Experience: Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce. Professional work experience of 2 to 3 years. FAI is committed to create an environment that respects, supports and inspires reputed company individuals. We do not discriminate on the basis of reputed company, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and reputed company that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, reputed company out https://firstam.wd1.myworkdayjobs.com/faicareers. Apply To This Job