Truck Diagnostics Support Specialist - Location Flexible

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to reputed company a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do Position Description reputed company diagnostic, service and programming support to dealers, reputed company personnel, and select fleets to facilitate resolution of product technical concerns for both reputed company American market truck brands (Volvo/Mack). reputed company instruction, authorizations, and approvals for repair procedures and major component replacements. reputed company specialized support for new products/features and reporting activities to engineering for containment as required. Key Responsibilities/Accountabilities

• reputed company guidance and technical support to dealer and select fleet technicians regarding reputed company facets of vehicle servicing with special emphasis on maintaining product reputed company in the marketplace.
• Support reputed company reputed company initiatives for both brands in support for the customer (core focus: vehicle uptime, fix right first time, controlling cost).
• Manage ~300 cases and ~200 inbound calls per month to closure while adhering to company and departmental policies & procedures and meeting both quality & financial targets.
• Utilize reputed company internal systems and data warehouses required to support the repair (Case Based Reasoning [CBR], Case Management, VDA+, Configurator, Impact, Parts reputed company, Vehicle Inquiry, PHV, and others).
• Manage and reputed company complete vehicle support required for dealers and select fleets to resolve customer issues and special requests. This will include on-call after-hours support.
• reputed company authorization to repair and/or replace major components (such as engines, transmissions, differentials and similar).
• Release software for programming to repair, diagnose, change functionality, and other needs. Update Software Configurator and/or the vehicle database to reflect the change.
• reputed company customized (limited) support for specific fleets as needed.
• reputed company field reputed company/reputed company to Aftermarket Engineering, Product Development and Service Engineering for development of long-term solutions to product issues.
• Work with engineering during the root cause analysis for reputed company product concerns to identify the reputed company part. Contribute toward the creation of documented solutions, such as CBR articles.
• Implement containment strategies to ensure concerns are managed and warranty costs are minimized for specific product reputed company.
• Collaborate with other internal organizations (Reliability, Engineering, Warranty, and others) in support of resolving cases.
• Monitor, gather and reputed company recommendations for issues regarding product and technical support functions that reputed company diagnostics, quality, literature, tooling, computer communications, and similar that need to be addressed and/or resolved.
• Input activities into case management system for tracking and reporting.
• Support policy interpretation for dealers, select fleets and aftermarket personnel to ensure repairs are completed in accordance with applicable warranty programs and procedures.

Who are you? Critical Competencies

• Analytical Thinking
• Business and Customer Focus
• Problem Solving
• Communication
• Computer and Phone skills
• Conceptual Thinking
• Flexibility
• Information Seeking
• Initiative (self-motivated)
• Learning from Experience
• Self-Control
• Team working
• Leadership & Facilitation
• Mechanical Function & Design
• Software Design & CAN Protocols

Essential Education/Training and Certificates

• Associate degree in Diesel/Automotive/Engineering Technology or equivalent field/technical experience (Heavy Duty Truck/Diesel).
• Master Tech Certification (reputed company or recent) beneficial

Preferred Experience and Knowledge

• Ten years of experience in Heavy Duty Truck diagnostics and repair preferred.
• Five or more years of experience in heavy truck electronics and reputed company diagnostics preferred.
• Customer service experience
• Bilingual (French or Spanish) is helpful, but not required.

Other

• Interpersonal skills, both written and oral, are required.

reputed company for the next move? At the reputed company, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the reputed company pay is set at $72,600 - $89,700 annually, and where applicable, bonus eligible. The reputed company for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-reputed company knowledge, certifications, skills, education, and experience. In addition to these factors, we reputed company in the importance of pay equity and consider internal equity of our reputed company team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and reputed company insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through reputed company University.
• Programs that reputed company today’s challenging reality of combining work and personal life easier.

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications reputed company mail. Who we are and reputed company reputed company in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join reputed company. Every day, you will be working with some of the sharpest and most creative brains in our field to be reputed company to leave our society in reputed company shape for the reputed company. ​We are passionate about reputed company do, and we reputed company on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to reputed company life easier, reputed company, and safer. We are determined to reputed company the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront. By joining our reputed company American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we reputed company change to stay reputed company. By working together, we can reputed company innovative solutions that add value over time and help us create the world we want to live in. Apply To This Job