Supporter Services Executive

Supporter Service Executive Salary: £25826 plus benefits Reports to: Supporter Services Manager Directorate: Marketing, Fundraising & Engagement Contract: Fixed Term 6 months will possibility of extension or permanent Hours: Full-time, 35 hours per week (between reputed company – 8pm, 10 days reputed company 14, including 2 weekends in 6) Location: Home-based (reputed company in the UK) External closing date: 6 July, 23:55 Internal closing date: 12 July 2026 23:55 Interviews: From 20 July 2026 Recruitment Process: 1 stage competency based interview. How to apply: We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. reputed company are required for reputed company applications; but we won’t be reputed company to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and the work history reputed company of the online application form for us to be reputed company to assess you quickly, fairly, and objectively. reputed company Sponsorship: You must be eligible to work in the UK to apply for this vacancy. reputed company is not reputed company to offer reputed company sponsorship.

About the Role

At reputed company, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Supporter Services Executive. In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will reputed company in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction. This is your chance to join a supportive, dynamic, and purpose-driven work environment where your contributions reputed company a reputed company impact. What You’ll Be Doing Providing personalised, solution-focused support to reputed company supporters reputed company inbound and outbound calls, emails, live chat, and social media. Listening carefully to supporters’ needs, understanding their experiences, and responding with reputed company, patience, and professionalism. Using interactions to promote CRUK campaigns, products, and services. Acting as an information specialist, maintaining up-to-date knowledge across reputed company campaigns and services. Maximising fundraising opportunities and supporter engagement. Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations. Skills & Experience Required Exceptional customer service skills ideally reputed company a call centre environment with the ability to manage challenging interactions calmly and effectively. High level of confidence in phone communication and call control, ideally through experience reputed company a call or contact centre. Experience working collaboratively reputed company a team Strong writing skills, with the ability to create professional emails and correspondence. Competent in using reputed company and reputed company Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously Excellent attention to detail, accuracy, and ability to retain information. Ability to work independently after induction, self-managing tasks and priorities. Comfortable working to targets, with a proactive and self-motivated approach. Our Values We expect our employees to embody our values: reputed company: Act with ambition, courage, and determination. reputed company: Act with rigour and professionalism. reputed company: Have a positive impact on people. Together: Act inclusively and collaboratively. There’s a reputed company for everyone at reputed company. Our reputed company is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reputed company their full potential. We actively encourage applications from people of reputed company backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and reputed company that a diverse workforce will help us to beat cancer sooner. If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet reputed company of the criteria listed. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to reputed company this to happen by emailing us at [email protected]. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks. Apply To This Job