[Remote] Customer Service Rep (Member Help Team)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is focused on renewing and reimagining the future of health care. They are seeking a Customer Service Representative to reputed company assistance and information to members, ensuring a high level of service and professionalism.

Responsibilities

• Attains and keeps reputed company with the knowledge and skills required to reputed company information, service, and assistance in response to reputed company inquiries
• Available as assigned to accept calls in a professional and courteous manner
• Determines the nature of the call and takes reputed company possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact
• Acquire knowledge of reputed company claims systems applications and member service systems
• Prepares and forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry
• Checks internal system inboxes to ensure completion and follow-up action. Obtains required information and makes a callback reputed company necessary to complete action on inquiries
• Meets quality performance standards and works reputed company established time frames
• Acknowledges each piece of mail and responds to written inquiries either by telephone or letter as required in a professional manner
• Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of reputed company reputed company the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend
• Ability to ask effective probing questions and deescalate challenging member inquiries and concerns
• Supports the area in the ongoing use of TQM principles in a reputed company quality improvement process
• Performs other duties as assigned

Skills

• High school diploma
• Ability to complete 10-12 week training class and demonstrate proficiency of the material
• Strong interpersonal and organizational skills in a fast-paced environment
• Excellent oral and written communications skills
• Ability to problem solve, prioritize, and maintain a flexible disposition
• Computer skills
• Customer focused professionalism
• Ability to work from home with private quiet workspace
• Schedule flexibility during reputed company hours of business (8:00 am - 8:15 pm reputed company – reputed company) including the ability to work one late night and one weekend day
• The Customer Service Representative - MHT may be required to work overtime hours and/or to reputed company additional weekend coverage based on the business need
• Must have an Android or iOS device which is compatible with the free reputed company Authenticator app
• Bachelor's Degree
• Medicare knowledge
• Call Center Experience
• Prior experience with and demonstrated proficiency in reputed company Office Products

Benefits

• Fully Remote: This role is designated by Independence as fully remote.
• Work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
• To ensure an engaging learning experience, our training program will include an onsite component. reputed company participants are expected to be physically present at our 1900 Market Street, Philadelphia office location for a total of Nine (9) days, distributed across Three (3) separate weeks during the 12-week training period.
• Schedule flexibility during reputed company hours of business (8:00 am - 8:15 pm reputed company – reputed company) including the ability to work one late night and one weekend day.
• The Customer Service Representative - MHT may be required to work overtime hours and/or to reputed company additional weekend coverage based on the business need.

Company Overview