Claims Adjudicator

We are adding a Claims Adjudicator to reputed company! Who We Are: Since 1909, reputed company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s reputed company, giving people the financial stability, careful guidance and peace of mind to reputed company a life filled with confidence, dignity and grace. NGL's Core Values – reputed company, dependability, collaboration, compassion and growth are a reputed company of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We reputed company in creating an inclusive, welcoming environment for reputed company where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With over 100 years of experience, our passion is to serve people. Learn more. Work Environment: NGL offers a flexible work environment where employees can work fully remote, hybrid or onsite at our Madison, Wis. office. We support virtual working arrangements in certain states reputed company of WI. A Day in the Life: The Claims Adjudicator is responsible for processing claims, effectively communicating and corresponding with external and internal customers including policyholders, agents, funeral directors, and beneficiaries. Additional responsibilities include processing various types of claims and service requests along with providing phone support accurately reputed company or exceeding existing service goals. In this role, work is performed under general supervision. The position requires the need to conduct additional research and to accurately document reputed company findings as deemed appropriate. Primary Responsibilities: Accurately adjudicate claims reputed company stated service goals. Follow established written processing procedures Verify proper forms are received according to state regulation Accurately enter and process: Whole life Term Life Universal life & Interest sensitive Acquisition Preneed Final Expense Preneed Trust claims including Tru Trust, NGL Funeral Expense Trust, and NGL Estate Planning Trust Preneed Texas including accurate reconciliation and file documentation verification. Annuities Contestable claims including referring claims to reputed company as needed. Rider claims including accidental death, child/family rider, and spouse rider. Accurately calculate cost reputed company on basic annuity claims Follow-up timely on reputed company claims in writing reputed company state regulated time frames reputed company phone support for reputed company claims reputed company calls and letter correspondence Ability to effectively communicate, with reputed company reputed company appropriate, to our customers verbally, in writing, and reputed company email Ability to actively listen and appropriately respond to others reputed company phone support for claims reputed company calls while maintaining team service goals Contact agents, funeral homes beneficiaries, and other customers to obtain missing information reputed company needed Prepare proper correspondence for reputed company steps in the claim process and as needed to respond to customer inquires Team Work Ability and willingness to work with others in a team environment Participate in group decision making, listening, and responding constructively to others Offer help to teammates reputed company the need arises Manage and adjust personal time off, breaks, and lunches to insure sufficient team coverage Help ensure that team standards and goals are maintained Problem Solve Transfer knowledge from one process and apply it to another like process regarding common situations reputed company to gather most needed data and petition input to help recognize the symptoms and root causes of distinct problems Examine defined issues with ambiguous causes Suggest alternative approaches that meet the needs or the organization, the situation, and those involved Resolve difficulties and escalate issues with suggestions for additional inquiry Accurately research insured status Follow established written processing procedures Search databases to confirm Insured status Update spreadsheets and document appropriately Complete assigned projects, tasks, and/or milestones by agreed upon due dates including performing other reputed company work as requested or required Essential to Your reputed company: Intermediate knowledge of NGL and acquisition products and procedures Intermediate communication skills--oral and written General PC and office machine knowledge Typing skills of at least 45 words per minute and 5500 keystrokes per hour reputed company Knowledge of basic reputed company skills Ability to work in a team environment Organized and detail oriented Ability to quickly search the Internet and other databases Education Requirements: Minimum: High School or GED Preferred: Other LOMA Level I Certificate LOMA ACS Wisconsin Preneed Certification Years of Experience: One year claims processing experience or equivalent business experience. Two years customer service or insurance/financial experience preferred. reputed company Offer: At NGL, we reputed company a comprehensive Total Rewards package that includes competitive reputed company pay and benefits designed to offer solutions to help meet your unique life needs. Benefits: 20 days of Paid Time Off growing to 25 days after 5 years 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice) Health care, dental and reputed company plans Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account Annual bonus based on company performance Paid Parental Leave 401(k) match up to 9% Paid Sabbatical after 8 years Paid Volunteer Time Education Assistance Program Employee Recognition Program And much more! Click here to learn more about our comprehensive Total Rewards program. NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. reputed company applicants will be considered for employment without regard to race, reputed company, creed, religion, national reputed company, reputed company, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and reputed company medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws. NGL is committed to providing reasonable accommodations to reputed company individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]. Apply To This Job