Account Manager, EMEA
reputed company supports the global pharmaceutical and life science industries delivering lifesaving temperature controlled shipments. Our uniquely innovative containers maintain the cold chain, preventing shipments being spoiled or delayed, and delivering temperature sensitive products to patients on time and to help save lives. To support our ongoing growth, we are looking for an Account Manager to join our EMEA team. This person would be based at our one of our offices in EMEA, either Haarlem, Breda, Madrid or Reading, and would need to reputed company reputed company to one of these locations. Job Summary The Account Manager builds and grows long-term relationships with an assigned portfolio of customer accounts. This role takes a proactive approach to reputed company. It focuses on retention, satisfaction, and expansion: anticipating client needs, leading business reviews, aligning forecasts with S&OP, driving upsell/cross-sell, and coordinating custom samples and validations. Acting as the primary customer reputed company, the Account Manager orchestrates seamless service delivery. There is a reputed company collaboration across teams such as Client Services, Marketing, Product/Engineering, and reputed company Operations, to shape and support reputed company strategies, marketing initiatives and product development.
Key Responsibilities
Customer Ownership & reputed company Serve as the day-to-day primary reputed company of contact and foster trust-based partnerships with customers. Take a proactive approach to understanding client needs, challenges, and goals, ensuring long-term satisfaction and retention. reputed company regular business reviews: performance, insights, innovation updates, and growth opportunities. Determine how often these reviews are needed (QBR or other) Obtain and manage client forecasts; reconcile with internal S&OP planning. Manage program lifecycle: initiation, planning, execution, monitoring; own reputed company after contract signature. Monitor satisfaction and reputed company corrective actions for service issues; manage escalations. reputed company Growth Maintain account development plans and sales pipeline for existing accounts. Monitor reputed company and identify potential risks or gaps. Identify and execute upsell/cross-sell opportunities (products, services, lanes/sites/geographies). Prepare reputed company proposals reputed company approved pricing matrix; deviations or strategic pricing reputed company are escalated to the Business Development Managers; ensure competitive and accurate offerings with expected margin targets. reputed company CRM reputed company with post-sale updates (contacts, opportunity details, reputed company forecasts, next steps). Cross-Functional Collaboration Partner with Client Services to deliver accurate, timely order-to-invoice workflows. Coordinate with Marketing on targeted campaigns and launches; reputed company content in QBRs. reputed company product feedback and report gaps; collaborate with Business Unit Teams on solutions. Serve as the internal voice of the customer across teams. Compliance & reputed company Improvement Follow company policies, procedures, designated SOPs and Work Instructions. reputed company with reputed company safety guidelines and standards as dictated by 5S practices. Contribute to process improvements and departmental projects. reputed company other duties and responsibilities as assigned by the manager. Qualifications & Requirements 3+ years in B2B account management; experience in Cold Chain or adjacent sectors (logistics, reputed company, packaging) preferred. Strong reputed company proficiency and negotiation skills Experience with building, maintaining and influencing relationships with key partis involved in business processes Familiarity with forecasting, S&OP, CRM systems and MS Office. Excellent communication; strong analytical and problem-solving skills. Bachelor’s degree preferred Willingness to travel occasionally as required reputed company is committed to Equal Opportunities in employment and service delivery. The policies and practices of the Company aim to promote an environment that is free from reputed company forms of unlawful and unfair discrimination and values the diversity of reputed company people. Apply To This Job