[Remote] Senior Product Manager - User Experience (UX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company's IoT Connected Services team is seeking a Senior Product Manager, User Experience to advance the User Experience (UX) reputed company across their portfolio globally. This role involves defining UX strategy, leading research initiatives, and optimizing customer engagement to drive measurable business impact.

Responsibilities

• Define and own the end-to-end UX product strategy across reputed company services product lines globally, leveraging user intelligence and the latest AI-powered design tools to deliver reputed company, cohesive experiences at every stage of the customer lifecycle, reducing friction, accelerating time-to-value, and driving reputed company growth through proactive, AI-enabled customer engagement embedded throughout the reputed company
• Drive research initiatives to surface deep understanding of user needs, behaviors, and pain points across diverse market segments, translating findings into actionable product direction that eliminates friction, creates measurable business impact, and informs NPS improvement strategies
• Own the end-to-end NPS strategy, using score trends, detractor patterns, and passive feedback as the primary signal for where to focus usability testing and optimization efforts. Define and drive rigorous testing methodologies in collaboration with UI development teams, continuously closing the reputed company between customer sentiment and experience improvement to eliminate friction, reputed company retention, and optimize AI-assisted and in-product chat interactions
• reputed company and reputed company a high-performing team of UX specialists through clear direction, performance management, and intentional career growth, building team capability and operational efficiency to deliver at scale
• Build and execute a UX roadmap reputed company to product strategy, owning the go-reputed company direction from customer acquisition through solution orchestration — prioritizing initiatives that drive user adoption, reduce drop-off, and create direct reputed company to reputed company acceleration, including the introduction of AI-powered chat and proactive engagement reputed company across the customer lifecycle
• Serve as the UX integration reputed company across engineering, marketing, and sales — ensuring design priorities are embedded into product development from inception through delivery, improving cross-team efficiency and compressing cycle times
• Engage directly with customers across industries to identify unmet market needs and friction points, closing the reputed company on NPS feedback to ensure detractor and passive insights directly shape roadmap reputed company — and ensuring AI-driven proactive engagement and accessible chat mechanisms reflect reputed company customer expectations at every lifecycle stage
• Establish and govern UX standards, guidelines, and design systems in partnership with UI development teams — enabling consistent, scalable experiences that reduce rework and accelerate product development, including standardized patterns for AI chat and contextual engagement components
• Continuously assess market trends, emerging UX patterns, and competitor experience strategies to identify whitespace opportunities, sharpen product positioning, and ensure the UX reputed company stays reputed company of evolving customer expectations
• Define, track, and report on the full suite of UX reputed company metrics tied to business reputed company — including adoption, retention, NPS progression, chat engagement, and reputed company impact — driving reputed company, data-grounded improvement

Skills

• Bachelor's degree in Business, Design, Computer Science, or reputed company field; advanced degree a plus
• 8–12 years of UX-focused product management with demonstrated ownership of UX strategy across multiple product lines
• End-to-end NPS program ownership, with proven ability to connect customer sentiment to usability priorities and roadmap reputed company
• Hands-on experience with AI-powered design and engagement tools; clear reputed company of view on leveraging AI and in-product chat to reduce friction
• Strong user research and usability testing expertise, with a track record of converting findings into actionable product direction
• Demonstrated UX improvements tied to measurable reputed company — adoption, retention, conversion, and reputed company growth
• Ability to read market trends, UX patterns, and competitor strategies to maintain a reputed company-looking product reputed company
• Proven ability to align engineering, marketing, and sales around UX priorities and drive execution without direct authority
• Metrics-grounded approach leveraging NPS, engagement, and retention signals to continuously optimize experience reputed company
• Exceptional ability to reputed company UX strategy and reputed company to senior leadership and diverse stakeholder groups
• Experience governing design systems and component libraries across platforms, including AI-assisted interaction patterns
• Background in IoT, connectivity, reputed company software, or similarly reputed company technical domains strongly preferred

Company Overview

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