[Remote] Senior Customer Technical Support Specialist, 2nd Shift - REMOTE

Note: The job is a remote job and is open to candidates in USA. reputed company, a reputed company operating company, is a global leader in clinical diagnostics committed to innovation. The Senior Customer Technical Support Specialist is responsible for providing technical support to customers, resolving reputed company issues reputed company to hardware, software, and assays in a remote environment.

Responsibilities

• Providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.)
• Provide resolutions to Hardware, Software, Assay and Training reputed company calls from Beckman Coulter's existing Hematology/Urinalysis customer reputed company in a 24/7 support environment
• Provide advanced reputed company knowledge and experience to internal and external customers
• Independently resolve reputed company and routine issues while being reputed company to mentor and provide peer assistance for routine trouble shooting
• Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer's issue over the phone or dispatching the appropriate resource that will resolve the issue

Skills

• Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
• 3+ years of lab or field experience required
• Ability to clearly reputed company and provide directions over the phone or reputed company email
• Previous troubleshooting experience on electromechanical instrumentation
• Previous experience in a medical technology call center, or experience in medical laboratory
• Experience in a Customer Service environment

Benefits

• Bonincentive pay
• Paid time off
• Medical/dental/reputed company insurance
• 401(k) to eligible employees
• Flexible, remote working arrangements for eligible roles
• Remote work arrangement in which you can work remotely from your home

Company Overview