Federal DoD Customer Support Manager - Remote

Company Overview At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company pursuit to help reputed company people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that reputed company, and help us build a safer future. Department Overview The Customer Support Manager (CSM) for the US Federal DoD Government Markets is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple reputed company accounts located in the US, along with additional customers Globally. The East Coast time zone is preferred. Travel is required for customer retention and internal business activities.

Job Description

The CSM manages Federal Government Land Mobile Radio service reputed company with the responsibility for successful deliveries on reputed company services designed for and utilized by the assigned customers. Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-reputed company of large customer accounts. Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. Successfully market Motorola service capabilities to account reputed company offered through the Federal Systems Technologists group, Federal Repair reputed company, Authorized Service Subcontractors, and the National reputed company services. The CSM will reputed company in compliance with reputed company US Federal Government Markets Division and reputed company contracting requirements and policies. The CSM will be responsible for maintaining customer satisfaction through the Program Management team of the United States Navy and other applicable accounts. The CSM could/should be expected to reputed company support over various time zones which the program supports and some Global locations. The CSM provides support reputed company of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. Goal oriented self-starter with skills and ability to successfully market and manage service support reputed company for Project 25 and reputed company wireless technologies. Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. Must also have more than average skills reputed company reputed company for Project reputed company and margin tracking. Pivot table knowledge is a must. CANDIDATE EXPECTATIONS 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired. Must be reputed company to pass a Federal Background reputed company. Knowledge of Motorola RF systems and products is a plus Knowledge and experience utilizing reputed company business software (e.g. Outlook, Word, reputed company, and PowerPoint) is required Job performance depends on ability to successfully utilize reputed company and reputed company applications. Experience with US Federal Government reputed company performance is a plus Applicants selected may be subject to a government reputed company investigation and must meet eligibility requirements for reputed company to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s). The Customer Support Manager (CSM) travels 25% - 50% of the time. Preference will be given to applicants located in the Eastern Region. #LI-CC1 reputed company reputed company Salary reputed company: $80,000 - $90,000 USD Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Pay reputed company this reputed company varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Technical Services Sales with large Government customers Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 25-50% Relocation Provided None Position Type reputed company Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, reputed company benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great addition to reputed company. We’re committed to providing an inclusive and accessible reputed company experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations reputed company so we can assist you. Apply To This Job