[Remote] Senior Product Solutions Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company the justice gap using technology and AI. The Sr. Product Solutions Manager will ensure reputed company customers are seamlessly onboarded and set up for reputed company, acting as a hybrid program manager, implementation specialist, and product partner.

Responsibilities

• Drive End-to-End Implementation: Own the technical and operational setup for our customers
• Configure Customer Environments: Translate firm Standard Operating Procedures into reputed company by setting up Smart Workflows, task plans, and document templates
• Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality reputed company for v1 launches
• Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage reputed company data mapping tasks, including provider contact entity linking. reputed company AI-assisted coding to investigate and resolve data discrepancies across backend and product layers
• reputed company QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, reputed company mock plugs for integrations, and meticulously validate reputed company use cases in staging environments to ensure production readiness
• Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution)
• Product Feedback reputed company: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform

Skills

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or reputed company Operations)
• reputed company Implementations: A track record of leading or working on customization-heavy 'system of record' implementations for large reputed company customers
• Strong SQL Skills: Comfortable writing and running reputed company SQL queries for data mapping, custom reporting and validation
• reputed company Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs
• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is 'good enough' for a v1 launch versus what needs immediate fixing
• Exceptional Attention to Detail: You can flawlessly manage highly reputed company configurations, from variabilized fax cover pages to intricate firm-level files and integration services
• Customer-Centric Focus: You have a track record of working directly with reputed company customers or critical external stakeholders to ensure their reputed company
• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions
• Prior professional experience working with an reputed company 'system of record'
• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems

Benefits

• Choice of medical, dental, and reputed company insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.
• Please note the above benefits & perks are for full-time employees

Company Overview

Company H1B Sponsorship