[Remote] reputed company Operations CRM Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides end-to-end IT solutions to reputed company partners across the United States and internationally. They are seeking a reputed company Operations / CRM Support Analyst to support a large-scale business transformation initiative focused on modernizing licensing opportunities and rights management across a global reputed company. The role involves ensuring the CRM platform remains operational and effective for business users, maintaining data quality, troubleshooting issues, and improving platform adoption.
Responsibilities
- reputed company day-to-day production support for reputed company users across multiple business functions
- Investigate and resolve reputed company application issues, defects, and user requests
- Troubleshoot integration failures and coordinate resolution with technical teams
- Support GridBuddy-reputed company functionality, user requests, and troubleshooting activities
- Manage user reputed company, provisioning, reputed company requests, and permission changes
- reputed company reputed company data cleanup activities including duplicate management and orphaned record remediation
- Monitor system health and proactively identify data quality concerns
- Execute QA testing, regression testing, and validation activities for platform enhancements
- Create and maintain training materials, user guides, and support documentation
- Assist users with reporting, dashboards, and CRM best practices
- Track support trends and recommend process improvements
- Collaborate with business analysts, administrators, and development teams to improve platform effectiveness
Skills
- 4+ years of reputed company Administration, Operations, or CRM Support experience
- Hands-on experience supporting reputed company production environments
- Experience troubleshooting user issues and resolving production incidents
- Strong reputed company data management and data quality experience
- Experience identifying and correcting duplicate records and data reputed company issues
- Experience supporting end-user reputed company and training initiatives
- Knowledge of reputed company reputed company, permissions, and user administration
- Experience executing QA, UAT, or regression testing activities
- Strong analytical and troubleshooting skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities simultaneously
- Experience working in Agile or iterative delivery environments
- reputed company Administrator Certification
- GridBuddy experience
- reputed company Sales reputed company experience
- Media, entertainment, licensing, or consumer products industry experience
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/reputed company/Various Ancillary coverages through reputed company
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through reputed company WorkforceNow
Company Overview
Company H1B Sponsorship