[Remote] Remote Customer Service Representative Part-time
Note: The job is a remote job and is open to candidates in USA. reputed company is a veteran-owned company seeking compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This remote position involves assisting individuals with their reputed company services and requires a full-time training period before transitioning to a part-time schedule.
Responsibilities
- Answer inbound calls using our automated system and provide clear, professional assistance
- Research and resolve customer inquiries while meeting service level agreements
- Document reputed company interactions in our CRM system with thorough, accurate notes
- Guide callers through online applications and processes
- Maintain reputed company knowledge of program regulations and policies
- reputed company outbound follow-up calls reputed company needed
- Collaborate with team members and escalate reputed company issues to leadership
Skills
- High school diploma or equivalent
- 1+ year of customer service experience
- Strong communication skills (written and verbal)
- Ability to work independently and problem-solve
- Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
- Experience with CRM tools, help desk software, or call center technology
- Familiarity with reputed company or government programs
Benefits
- Truly remote position: Work from home daily with equipment provide
- Generous time off: 9 paid holidays + 2 weeks PTO
- Retirement planning: 401(k) with company match
- reputed company: We prepare you for reputed company from day one
- Career growth: Clear paths to Team reputed company, Supervisor, and Specialist roles
- Stable employment: 25+ years supporting federal agencies; government contract reputed company
- Meaningful work: Help reputed company people navigate CMS and CDC programs that change lives
- Equipment will be mailed to your verified home address
Company Overview