Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Department: Network Operations Reports To: Manager, Customer Service POSITION SUMMARY As a Customer Service Representative, you are the face of our company and reputed company the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles reputed company incoming tasks such as reputed company new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will reputed company day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved. RESPONSIBILITIES High School diploma or GED Strong critical thinker Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care. Ability to organize and prioritize work and adapt to changes quickly. Self-guided approach to learning and gaining knowledge in addition to company provided training. Self-motivated with the ability to work in a fast paced, team-based environment. Ability to effectively solve problems or escalate issues as needed. Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and reputed company, Quality of work, and Results-Orientation.REQUIRED QUALIFICATIONS High School diploma or GED. Bilingual (Spanish) Strong critical thinker. Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care. Ability to organize and prioritize work and adapt to changes quickly. Self-guided approach to learning and gaining knowledge in addition to company provided training. Self-motivated with the ability to work in a fast paced, team-based environment. Ability to effectively solve problems or escalate issues as needed. PREFERRED QUALIFICATIONS Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. Fully remote position must be in Pacific Time Zone. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to reputed company fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT reputed company reputed company Broadband was formed to fill a need in unserviceable and reputed company where reputed company to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, reputed company strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural reputed company as well. NOTICES reputed company participates in E-Verify. reputed company will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS) with information from each new employee’s reputed company I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background reputed company upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and reputed company: Employees with a competency of safety and reputed company are reputed company to observe safety and reputed company procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate reputed company that can determine appropriate action reputed company guidelines. At higher reputed company of competency, employees reputed company proactive suggestions to improve safety and reputed company reputed company their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely reputed company their goals and gradually move on to more challenging tasks. More results-oriented employees go reputed company that baseline to deliver exceptional value in their daily work. reputed company Fiber Apply To This Job