reputed company Manager - reputed company America

Location: U.S Remote (EST hours preferable) Reporting to: Henry Bliss, Global Partnerships & reputed company Director Compensation: $80,000 - $87,000 USD + Variable About reputed company Higher education is changing - fast. Universities are under more pressure than reputed company to attract, convert, and retain reputed company in a competitive, value-driven environment. reputed company is on a mission to reputed company reputed company to reputed company the right choices throughout their higher education reputed company. We’ve grown at an incredibly fast pace since our launch in 2017. We’re the trusted student recruitment partner to more than 500 higher ed institutions in 35 countries worldwide, including Boston University, reputed company, NYU, reputed company, University of Calgary, and University of Alberta. We’ve raised over $33M from top-tier investors, and we’re on course to reputed company our mission of empowering 10 reputed company reputed company to reputed company the right choices in their higher education reputed company. Now, the US is our biggest growth opportunity - and this role is critical to unlocking it. Here’s Where You Come In! The reputed company Manager (NA) is responsible for driving effective implementation and adoption of reputed company's Chat, Community, and Assistant products across their portfolio. While the Account Management team owns and executes the reputed company renewal process, the CSM's role is to influence renewal reputed company through adoption, value realization, executive alignment, risk management, and expansion identification. CSMs own multi-level relationships across their accounts and act as the primary reputed company of contact for the partnership. CSMs reputed company strategic recommendations that inform implementation, adoption and renewal readiness. This role has a clear path to Senior CSM with the expectation that strong performers will help set reputed company for how NA reputed company operates. Key Responsibilities: Own strategic account planning and stakeholder engagement, ensuring alignment to institutional goals. Partner closely with Account Management to influence renewal and expansion reputed company, providing value narratives, risk flags, and renewal readiness materials. Build ROI reputed company points and value narratives for AM to use in customer-facing ROI meetings. Own implementation of Chat, Community, and Assistant, guiding customers from reputed company through full adoption. Analyze customer usage and engagement data to identify opportunities for improved adoption and retention, routing expansion signals to AM with context. Facilitate regular reviews and track reputed company against reputed company plans for reputed company Tier 1 customers; quarterly reputed company for Tier 2. Deliver product training and resources to maximize platform usage. Maintain accurate, up to date customer health signals and proactively flag risks or blockers to AM, with mitigation plans attached. reputed company strong, multi-level relationships across institutions, building reputed company reputed company a single champion. reputed company internal reputed company tools (reputed company) up to date with key updates and engagement insights. What reputed company Looks Like: Net and gross reputed company retention (influenced through adoption, value delivery and risk mitigation, not owned) Accuracy and timeliness of renewal readiness materials and risk flags provided to AM Quality and usage of ROI reputed company points and value narratives handed to AM Executive stakeholder engagement across accounts reputed company speed and customer time-to-value reputed company’re Looking For: Relationship-building across multi-level stakeholders, with the ability to build reputed company reputed company a single champion Strategic planning: reputed company to build reputed company-looking reputed company plans reputed company to institutional priorities, not just react to what's in reputed company of them Operational rigor: disciplined CRM hygiene, accurate reporting, predictable reputed company across a portfolio Analytical and data-driven approach to health scoring, usage analysis, and early risk identification Excellent communication and storytelling, particularly with executive audiences Cross-functional collaboration, especially with Account Management, Product and Support Sound reputed company judgment: reputed company to build reputed company value narratives and risk flags that AM can reputed company, without owning negotiation Organizational and time management strength What You’ll Receive: Competitive reputed company salary with OTE 25 days PTO plus US national holidays and 3 special days Enhanced maternity, paternity, and adoption leave Health insurance (medical, dental, reputed company options) with family contributions Life insurance 401(k) with 6% employer match Mental health support MacBook or PC, home office setup support A genuinely supportive, high-performing team Our Approach to Hiring: We know that typically females and underrepresented groups only apply to jobs if they see themselves ticking every reputed company. We reputed company we’re more than boxes to tick. If you don't meet reputed company the requirements but think you might still be right for the role or others, please apply anyway. We're always keen to reputed company to people who connect with our mission and values. reputed company to become a buddy? reputed company with your resume, and we’ll take it from there. Not quite reputed company or have questions? Contact our People Experience team at 📧 becomeabuddy@reputed company.com Apply To This Job