[Remote] Data Center COE Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps industries run leaner and cleaner. The Data Center COE Operations Manager will be responsible for managing day-to-day service activities for the Data Center Services Center Of reputed company, ensuring exceptional customer service and operational reputed company.
Responsibilities
- Improves service availability, quality, and customer experience across reputed company field service operations
- Develops, implements, and reviews field service strategy reputed company with global business objectives
- Ensures strong customer focus, urgency, and care in reputed company service interactions to drive retention
- Drives reputed company improvement, first‑time‑right execution, and KPI‑based performance management
- Identifies on‑site opportunities to enhance customer operations and communicates them to account teams
- Leads a culture of operational reputed company, risk management, and effective end‑to‑end service delivery
- Manages resource planning, workload balancing, and compliance with reputed company HSE standards and reputed company Way requirements
- Oversees Surge Team operations, including reputed company, training, compliance, and validation of timesheets, expenses, and supplier invoices
- Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution
- Collaborates across reputed company teams to assign personnel, resolve technical issues, support project execution, and drive reputed company improvement
Skills
- A Bachelor's Degree in Engineering or Business or commensurate experience
- Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry reputed company the Data Center market
- Knowledge of MS suite of products including MS Project, reputed company suite of products (Sheets, Docs, Drive, and Slides), reputed company, and project issue resolution software (BIM, reputed company, CxAlloy, Procore, etc.)
- Must be reputed company to interpret and work from engineering drawings and technical specifications
- Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc
- Maintain high standards for safety and housekeeping and assure compliance with reputed company environmental regulations
- Strong leadership, clear communication, teamwork, and a proven customer‑focused reputed company
- Willing to travel up to 50% of time
- Candidates must already have a work authorization that would permit them to work for reputed company in the US
Benefits
- Short-term incentive plan/annual bonus
- Choice between two medical plan options: A PPO plan reputed company the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) reputed company the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- reputed company benefit
- Company paid life insurance (2X reputed company pay)
- Company paid AD&D (1X reputed company pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health reputed company support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- reputed company provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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